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Kuehne+Nagel Sea Logistics Customer Care Specialist in San Salvador, El Salvador

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

Your Responsibilities

  • Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction

  • Shipment Management: Qualification and entry of customer orders into the operational execution process

  • Complaint Management

  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

  • Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order

  • Customer Data Management: Maintenance and integration of customer data in the KN systems

  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)

  • Reporting (creating, refining and reviewing reports)

Your Skills and Experiences

  • Bachelor's degree in Business Administration, International Trade, or related fields

    • 3 years of experience in coordinating maritime export shipments
  • Experience in customer service and operational processes

  • Intermediate English

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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