Campus Pride Jobs

The Field Service Engineer (FSE) will work under the direct supervision of the Service Manager and Customer Support Supervisor. The FSE will work together with Customer Support and Installation Technicians. The FSE should have intermediate knowledge of Aquatic Research Systems to be able to provide troubleshooting support to customers, which includes in-person visit, email, phone and/or video call.

The FSE responsibilities include learning and retaining knowledge on vendor equipment that will directly fall under maintenance needs in association with Aquaneering's equipment. The FSE will also be involved with Warranty and RMA that fall under the Company Guidelines and Vendor Guidelines that will best serve the customer. Paperwork will be reviewed by the Customer Support Supervisor and/or Service Manager prior to submission for review. The FSE will also be a technical expert in the field and be required to travel daily by air and/or by ground transportation to assigned sites. This role requires the ability to be organized in administration work such as maintaining and logging expenses, miles, timesheet for job costing and important customer forms, and to be submitted to the Installation Supervisor to be logged in accounting.

In field work will be required and expected to assist and leading in ongoing projects in the field, as well as Preventative Maintenance projects, and on-site walkthroughs. This will also include planned travel to the San Diego office for more in-depth training and Important Aquaneering Events/Meetings.