Campus Pride Jobs

The Manager, Retail Channels (Branch Manager) leads service and business development activities and the management of the face-to-face relationships at the branch. Maintain desired behaviors and protocols by continuously developing leadership, providing coaching and feedback on performance throughout the year. Ensures the franchise model is applied and performed at all levels. Position works on-site based in San Juan, PR

MAJOR DUTIES & RESPONSIBILITIES:

• Manages overall branch office.

• Lead business development activities at the branch resulting in customer relationship index, loan portfolio, deposit portfolio increase and any additional financial and/or service goals.

• Drive and promotes positive dynamics among branch team members with customer and co-workers at all levels: synergies, teamwork, and a healthy work environment.

• Responsible for the delivery of proactive and superior customer experience in the branch. Building a customer focused culture amongst the entire Branch Team to deepen and achieve long term and profitable customer’s relationships.

• Support the Bank’s digital transformation by encouraging the team to actively promote transaction migration and customer’s adoption.

• Strengthen bank relationship with customers, by encouraging excellent communications skills, effective customers interactions, professional projection and image.

• Maintain and sustain a franchise model at the branch, ensures all decisions and determination are aligned and comply with our service standards. Monitors, evaluates and coach staff performance to ensure compliance with our values, attributes and value proposition on daily activities and interactions with internal and external customers.

• Oversees direct reports leadership, professional development and performance management activities.

• Assist in recruitment process, candidate selection, motivates and develops assigned staff.

• Provide direction and lead the staff to maintain required service levels in all branch areas.

• Ensures branch compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures. Responsible for obtaining satisfactory results on regulatory reviews, branch audits and any other internal and/or external reviews.

• Represents the financial institution in the community through good customer relations.

• Reviews and approves banking transactions in accordance with established authority levels/limits.

• Manages branch audits.

• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Master of Business Administration Business Administration, Finance or related field required.

• Four (4) years experience in a similar position in a financial services company or five (5) years in a related work in management.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Fully Bilingual – English and Spanish (written and verbal).

• Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.

• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.

• Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento