Job Information
Oriental Bank Analyst, Retail Channels (Training Implementation) in San Juan, Puerto Rico
The Analyst, Retail Channels (Training Implementation) will support effective implementation of new initiatives and projects to become part of daily operations in alignment with our franchise standards and corporate values. As part of implementation provides training to team members to support adoption of new ways of doing things and keep them going. Positions works on-site based in Trujillo Alto, PR.
MAJOR DUTIES & RESPONSIBILITIES:
Work in project implementation plan in accordance with deployments strategy and schedules.
Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and/or continuous operations.
Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit.
Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients.
Work closely with the client and projects Implementation Manager.
Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.
Monitors every step of the implementation process or school progress and results of protocol coaching, quality and service operations; anticipates potential issues and proactively communicate details or issues to supervisor.
Participate in projects development and proactively anticipate potential issues.
Communicates clients concerns and future needs to projects team and supervisor.
Provides projects related demos to new and existing clients.
Other duties may be assigned.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Business Administration or related fields required.
One (1) year of experience in a similar position working on training implementation.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner.
Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
Fully bilingual – English and Spanish (verbal and written) required.
Profiency in MS Office (Excel, Power Point, Word) and other business applications required.
Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )
Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)
Compliance Posters
This may be the opportunity to change your life and take your career to the next level.
Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:
Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Recruitment Privacy Policy Statement
Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.
Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:
Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Política de Privacidad de Reclutamiento