Job Information
Amazon Sr. Associate, Compliance - 11 month contract, Prime Video Trust & Safety in San Jose, Costa Rica
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!
As a Senior Associate, Trust & Safety, you are responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification and data labeling activities. You are passionate about working cross functionally You are responsible for reviewing content to ensure it adheres to established content guidelines. You will review Prime video content, often of a graphic nature, and enforce policy decisions related to content. You will be on the front lines, handling and reviewing sensitive content to protect the platform and keep users safe. Our Sr. Associate will review content in continuous succession and it is possible that this role will be exposed to harmful content on a daily basis. You will gather, analyze, and utilize relevant data to develop ways to improve the overall PV user experience. You will research and stay up-to-date on key trends and suspicious patterns across policy areas, along with participating in content calibrations.
Disclaimer: To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines.
Please note that in this role you will be exposed to sensitive, graphic content.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
Basic Qualifications
1+ years of data-driven business operations processes experience
High school or equivalent diploma
Experience with Microsoft Office products and applications
Experience with Excel
Speak, write, and read fluently in English
Preferred Qualifications
- - - Experience in content policy/moderations/ratings, anti-abuse, and reviewing online content.
- - - Avid PV user preferred.
- - - Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- - - Strategic thinker with strong analytical and creative problem-solving skills Self-starter, intellectually curious and creative individual comfortable operating in ambiguity
- - - Excellent communication skills, open, collaborative and proven team player.
- - - Experience working with global teams.