Senior Investigation Manager, Buyer Abuse Operations in San Jose, Costa Rica

Job Information

Description

At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented

and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make

history. We are looking for an exceptional leader who is passionate to deliver top notch Customer Experience, who thinks

and acts globally, and one who has the ability to invent and simplify processes.

Buyer Abuse team is seeking an Investigation Manager II to manage a team of 3-5 managers and oversee a team size of

75+ employees. This individual must be eager to dive deep into processes and have an accomplished record of delivering

process efficiency. The preferred candidate should have excellent auditing skills, problem solving skills, process and system

knowledge, and customer service passion.

Key job responsibilities

The person should be an innovative, results driven professional with solid people skills and a strong problem solving

capability. The individual will be responsible for driving global strategy and initiatives. Would work with key business

partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to

understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision.

This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any

organizational change and influence teams.

Basic Qualifications

Preferred Qualifications

Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
Experience in operational excellence using six sigma methodologies

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