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Optum Vice President, Operations in San Jose, California

OVERVIEW OF POSITION:

Regional operational business owner accountable for quality and financial performance within a designated geography, clinic portfolio or product. Accountable for the formulation and execution of strategic and operational plans, business development and growth activity, and delivering on an exceptional patient experience. Responsible for managing all operational activity to meet California and regional business plan goals within a compliant and efficient business model.

ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Directs and coordinates all regional operations activities in partnership with clinical leadership.

  • Ensures that all quality and patient experience goals are met or exceeded, and implements plans to close any identified gaps from expectations and to demonstrate continuous improvement.

  • Develops and executes on growth initiatives to achieve enrollment, revenue and operating income goals.

  • Ensures all operational services are delivered within regulatory compliance and quality standards and guidelines.

  • Monitors resource utilization and productivity within the region and enacts plans to improve efficiencies and reduce expenses.

  • Works closely with the Regional Medical Director to enhance provider satisfaction, productivity and performance.

  • Evaluates opportunities and makes recommendations for business development and expansion within the region.

  • Oversees the implementation of all expansion projects within the region, including physician practice “tuck ins”

  • Develops comprehensive and accurate annual budgets including the development and implementation of plans to achieve budgetary goals.

  • Develops teams that drive operational excellence and demonstrate Optum’s core values.

  • Works collaboratively with other departments as needed.

  • Facilitates regional committee meetings and teams.

  • Develops, implements and measures adherence to policies and procedures.

  • Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Performs additional duties as assigned.

EDUCATION:

  • Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.

  • Master’s degree in Healthcare Administration, Business Administration or Nursing preferred.

EXPERIENCE:

Minimum:

  • Over 7 years and up to and including 10 years of experience.

Preferred:

  • 4 to 6 years of management experience in healthcare.

  • Medical group or IPA operations management experience.

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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