Job Information
Securitas Security Services USA, Inc. Regional Account Manager in San Jose, California
Securitas Security Services USA, Inc.
Position Title: Region Account Manager
Location: San Jose, California (CA)
Securitas USA: Your Opportunity to Lead and Create:
At Securitas, we recognize that authentic leadership means more than just overseeing operations; it is about setting a vision, inspiring, and making a tangible impact. We are seeking a Region Account Manager based out of San Jose, California (CA). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale.
Why Securitas? Making the World a Safer Place
Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place.
About Securitas:
Our Values: Integrity, Vigilance and Helpfulness
Our Team: 340,000+ skilled employees
Established: Securitas AB (1934) - Helsingborg, Sweden
Industry: Providing global and specialized services (6 Pillars)
Summary:
The Region Account Manager (RAM) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account. The RAM will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.
Key Responsibilities:
(Operational Readiness & Service Delivery): Ensure the execution of security services aligns with client and company expectations, delivering high-quality service with minimal disruptions. Ensure alignment with the company's goals through ongoing communication and service evaluations.
(Relationship Management & Strategic Priorities); Serve as the primary point of contact for building and maintaining long-term relationships by aligning security services with the company's strategic goals.
(Risk Management & Incident Response); Conduct regular security risk assessments at client facilities, recommending solutions to address vulnerabilities and align with industry standards.
(Invoicing & Financial Oversight); Ensure accurate and timely invoicing in alignment with MSA, addressing any billing discrepancies promptly. Collaborate with stakeholders to minimize unbilled overtime.
(Training, Development & Leadership); Deliver targeted client training on security solutions, empowering clients to leverage the services effectively and enhancing their security posture.
(Global Service Delivery & Best Practices); Work with internal teams and clients to evaluate security needs, ensuring services align with global standards and expectations. Continuously innovate to improve service delivery, establishing best practices and applying them across the AOR.
(Compliance & Risk Management); Ensure adherence to company requirements and internal Securitas policies on transparency and integrity. Identify potential risks and implement proactive measures to mitigate them, safeguarding both the company's and clients' interests while maintaining a culture of accountability and ethical behavior in all operations.
(KPIs and SLA): Ensure achievement of monthly Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the designated Area of Responsibility (AOR) through effective performance monitoring and strategic planning.
Benefits:
Securitas will offer a base salary of $127,337.60/Annually in addition to a full benefit package that includes:
Medical Insurance
Life Insurance
Dental
Vision
4 Floating Holidays
6 Sick Days
10 Vacation Days Accrued
401K
Position Qualifications:
Serves key point of client contact to ensure high quality customer service.
Assist with onboarding and directly develops high caliber staff.
Adaptability to rapidly changing environments or assignments.
Willing to fill in at lower levels when necessary while managing high-level responsibilities.
Successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels.
Travel As Needed.
Education/Experience:
At least 18 years of age.
Bachelor's Degree.
5 years of experience, or 8 years equivalent experience in a security or business management position.
Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong financial experience. Budget planning and forecasting experience.
Company Website: https://www.securitasinc.com
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
EOE M/F/Vet/Disabilities
#AF-SSTA
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.