Job Information
Fortive Corporation Field Service Engineer in San Jose, California
This role is responsible for providing customer service solutions related to installation and validation of new systems, planned and corrective maintenance of installed systems, improving system utilization, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products. Field Service Engineers Proactively collaborates on business initiatives with Sales and clinical education field teams.
What will you do :
Partners with sales and clinical education field teams to deliver high value business solutions that drive customer loyalty and sustain ASP’s install base.
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Handles compliance and documentation requirements of primary territory, including daily documenting performance and maintenance records on equipment.
Works with leadership, customers, and scheduling personnel to schedule all work required for products serviced by the Company's technical service division.
Runs personal “trunk” inventory and completes required audits to support thereof.
What makes you the perfect fit:
High school or equivalent plus 3 years related experience, including at least 1-year technical troubleshooting experience and 1 year customer service experience. Or 2 years post-secondary technical education plus 1 year customer service experience.
Preferred post-secondary degree or certification in Mechanical, Electronics, Electrical or related field.
Preferred experience either in a field service environment, in biomedical support in a hospital environment, or in a related industry such as medical devices.
Excellent mechanical troubleshooting, problem-solving and technical learning skills with preferred knowledge in Computer Networking, Electronics & Electrical basics.
Demonstrated ability to autonomously prioritize schedule and flexibly handle shifting priorities with the ability to travel to hospital/surgery center environments locally, regionally, and nationally up to 50%.
Valid driver's license and a driving record compliant with Company policy.
Additional Information
This role requires on-call responsibilities, including weekend call coverage on a rotating basis. While performing the responsibilities of this job, the employee is required to talk and hear. The role often requires sitting and use their hands and fingers, to handle or feel. It occasionally requires standing, walking, reaching with arms and hands, climbing, or balancing, and stooping and kneeling. Vision abilities required by this job include close vision. The role requires to be able to lift 80 pounds to a height of four (4) feet; operate company vehicles; sitting/driving for long periods of time; excessive standing, bending, and stooping.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (inclusive of sales incentives/commission) is $52,555.00 - $97,520.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.