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Cisco Customer Experience Product Manager - 1348261 in San Jose, California

Workforce Experience is an organization that is built on driving Internal Seller Experience. This team provides business ownership of all platforms driving Cisco's Seller Experience transformation.

What will you do?

  • S/He will be responsible as a Business Analyst to drive business requirements, User Experience, data & integration solution design and innovation to drive and improve Seller Experience for the top strategic programs.

  • Define and build Business Process, Business Capabilities, Drive new Business Policies for New Strategic initiatives.

  • This is a position within the Cisco Seller Experience transformation team with a regular exposure to business and IT Leadership Teams.

  • The ideal candidate will have a domain business expertise on Salesforce, ERP, SaaS, Recurring Revenue, Sales and related business processes and deep expertise in new & emerging digital technologies including, but not limited to the Salesforce platforms, Advanced Analytics, API Management, Content management, Marketing Technology, Digital Marketing.

  • In addition to the business and technical capabilities, the candidate should have a proven track record of working as a trusted advisor to the business leaders in defining transformation from vision, strategy to execution.

  • A proven track record of creating and driving transformation strategies for Sales along with deep digital technology experience is essential for the success of this role. The candidate should be extremely comfortable in agile environments where business and technology leaders engage in detailed problem solving regularly. This role will work closely with many teams across a matrix organization structure.

  • Conduct deep analysis of various attributes (e.g., product, technology, sentiment, segment, business entity, customer) to determine key drivers, Assist business functions with data analysis for business/value case development for key strategic initiatives.

Who You'll Work With

  • This is a position within the Cisco Workforce Experience transformation team with a regular exposure to business and IT Leadership Teams.

  • The ideal candidate will have a domain business expertise on ERP, SaaS, Recurring Revenue, Customer Success and related business processes and deep expertise in new & emerging digital technologies including, but not limited to the Salesforce platforms, Advanced Analytics, API Management, Content management, Marketing Technology, Digital Marketing.

  • In addition to the business and technical capabilities, the candidate should have a proven track record of working as a trusted advisor to the business leaders in defining digital transformation from vision, strategy to execution.

  • A proven track record of creating and driving digital transformation strategies for Customer Success along with deep digital technology experience is essential for the success of this role. The candidate should be extremely comfortable in agile environments where business and technology leaders engage in detailed problem solving regularly. This role will work closely with many teams across a matrix organization structure.

Who You Are

o 1. 7+ years’ experience as a business analyst or a product owner in a large organization, Defining Business Process, Business Capabilities, Drive new Business Policies and Technical and Data Architecture

o 5 5 Years of Functional Domain knowledge on Finance, Sales, Quoting, and Ordering

o Strong Technical and functional knowledge in Oracle e-Biz Suite, SFDC, and any Commerce Quoting and Ordering platform

o Ability to work in a rapidly changing environment

o Manage multiple stakeholder expectations, Sales/Finance Business users, IT, Data Analysts

o Ability to work with technical developers and architects in explaining business requirements

o Work in an agile methodology

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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