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Lyft Workplace Operations Manager in San Francisco, California

Workplace Operations Manager at Lyft

San Francisco, CA

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Workplace Operations Manager is responsible for overseeing the facilitation of an ongoing delightful experience for all employees of Lyft by providing consistent operational support and managing an inclusive and safe environment for Lyft employees.

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties for yourself and your direct reports in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative, lead from your seat and empower those who report to you to do the same. You consistently demonstrate strong verbal and written communication skills.

RESPONSIBILITIES:

  • Actively participate in facilitating an ongoing delightful employee experience by overseeing the consistent delivery of exceptional operational and facilities support in our various office and field locations

  • Manage all day to day operations for each location and delegate tasks to Workplace Operations team members on site as needed

  • Manage relationships between property management and landlords

  • Manage all vendor operations and relationships including but not limited to; janitorial, food/beverage service, internal security and others as needed. Heavily involved in the RFP/SOW process for potential vendors

  • Oversee the management of the Zendesk ticket workflow for all locations and respond to escalated tickets as necessary

  • Partner with the Physical Security team to ensure all security standards are in place and adhered to at all times. Receive, assess, solve for or escalate to the Director of Global Workplace Operations any escalated security and operational issues that arise in any location

  • Partner with Development to assist with new employee seating assignments and make adjustments in seating assignments as needed

  • Manage additional Workplace Operations team members and provide coaching, guidance, feedback and structure to support their professional growth and development

  • Assist senior management in overseeing the opex budget for the property(s).

  • Coordination of facility maintenance, improvements and construction as necessary

  • Other site specific duties required by the property in question

  • Travel to other locations when necessary

EXPERIENCE:

  • Be aligned with Lyft’s Core values: Uplift Others, Make it Happen and Be Yourself

  • A passion for managing an overall positive employee experience through ongoing operational support

  • Ability to successfully coach, develop and manage direct reports to a level of high performance

  • Strong ability to manage competing priorities and projects

  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively

  • Ability to remain agile and multi-task effectively in a fast paced environment

  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

  • 5+ years of customer service experience

  • 2+ years of Workplace Operations experience

  • Previous people management experience preferred

Benefits:

  • Great medical, dental, and vision insurance options

  • Mental health benefits

  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Pre-tax commuter benefits

  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

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