Job Information
Iteris, Inc. Express Lanes Operations Manager in San Francisco, California
Express Lanes Operations Manager
San Francisco, CA, USA
Req #502
Wednesday, April 24, 2024
The Express Lanes (EL) Operations Manageris an integral part of Iteris' support in improving mobility for the Bay Area. This position manages the overall functionality of an EL Operations Program, establishing program goals, implementing effective strategies, managing day-to-day operational activities, and providing leadership of the EL operations team.
What you will be doing:
Organizational management and direct supervision of EL Operations Center contract staff, facilitating a cohesive and balanced operation
Ensure that all mission critical logistics, manning, and equipment is provided and maintained
Review applicant resumes, conduct interviews, and recommend for hire/advancement
Develop and manage an effective operations shift schedule, including emergency operations scenarios
Staff coaching and counseling, with an emphasis on growth and development
Perform personnel performance reviews
Develop, maintain, and implement training and certification for operations staff to ensure operational proficiency
Audit staff and operations performance; incorporate findings in improvement initiatives
Liaise with corporate resources (e.g., for recruitment, training, payroll processing, personnel performance reviews, and conflict resolution)
Provide invoice support/validation through maintaining effective staffing and expense logs
Coordination with the area Traveler Information Center Manager to ensure interoperability between programs
Guide essential operation decisions, develop special event response plans, participate in post-incident analysis exercises, and ensure that staff resources are being tasked in an impactful manner
Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client
Write and maintain technical documents, including but not limited to Standard Operations Procedures and training material
Serve as a subject matter expert for the client and corporation on EL Operations Center services
Maintain awareness of the operation’s equipment status, ensuring coordination of equipment / system failures with maintenance and information technology staff to ensure maximum system availability
Provide back up to the client management team (e.g., during vacancies such as vacation)
Prepare reports as requested on operational performance
Share (or assume) responsibilities with (for) the client for public relations activities such as: public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings
What you need to be successful in this role:
Over three (3) years of experience in a supervisory role; in a transportation, public safety, or commercial operations
Skilled in report writing, technical writing, team presentations, spreadsheet analysis, and interoffice communication
Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Demonstrable experience of effectively leading and managing staff
Ability and willingness to work alternate work schedules, be on-call 24 hours/day, and function as essential personnel
General knowledge of Intelligent Transportation Systems (ITS) and traffic management standards
Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
Ability to be calm and effective under pressure and in a variety of work conditions
Ability to coordinate real time activities and initiate immediate priorities, for self and support staff
Geographic familiarity with regional roadway network
Iteris anticipates paying between $72,000.00 and $80,000.00 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.
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What’s in it for you:
Incentive-based yearly bonus
401(k) with immediate matching and no vesting period
Employee Stock Purchase Program [ESPP]
Open Paid-Time-Off [PTO]
Comprehensive medical, dental, and vision coverage
Life insurance
Medical reimbursement plans
Disability coverage
Family-friendly programs
Education assistance program
In-house training programs
Iteris, Inc. [NASDAQ: ITI] is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility Platform, our cloud-enabled end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! Visit www.iteris.com for more information, and join the conversation on Twitter (https://twitter.com/iteris) , LinkedIn (https://www.linkedin.com/company/iteris-inc-) , and Facebook (https://www.facebook.com/iterisinc/) .
Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.
Other details
- Pay Type Salary
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