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Wells Fargo Digital Consultant 5- Merchant Services Agile Product Owner in San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

The Digital Credit Card, Merchant Services and Personal Lending Product Management team is responsible for the development of strategy and implementation of Digital Merchant Services acquisition capabilities and journeys/experiences, which enable Small Business customers to research, apply for, and on board new Merchant Services products.

The Digital Consultant 5 Responsibilities include:

  • Agile Product Owner: Accountable and responsible as the Product Owner for defining stories, managing a backlog, prioritizing stories, and accepting stories for an Agile scrum team. Manages priorities to Objectives, Key Results and Key Performance Indicators. Ensures implementations meet Legal, Risk and Compliance requirements. Represent Line of Business needs & priorities within the Digital teams.

  • Customer Experience Focus: Staying connected to customer and business needs, as well as the evolving design and architecture of front end platforms, to make aligned and informed decisions on the on boarding customer experience.

  • Partnerships: Collaborating with Digital, Technology, Line of Business, Risk and other partners to support Retail, Small Business, Merchant Services, and Deposit products and implement digital customer experiences such that customers can quickly, easily, and securely satisfy underwriting and regulatory needs.

  • Innovation: Drive innovation to achieve the scrum team’s Key Performance Indicators.

This opportunity will be based in the San Francisco, CA market.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

  • 5+ years of Agile experience

Desired Qualifications

  • 5+ years of SAFe (Scaled Agile Framework) experience

  • Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications

  • Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban

  • 1+ year of mobile platforms experience

  • Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

  • Credit card industry experience

  • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people

  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

  • Ability to develop roadmaps and plans that enable strategies

  • Leadership skills including the ability to influence effectively in a matrix environment

  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Financial services industry experience

  • A BS/BA degree or higher

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives

  • Ability to take initiative and work independently with minimal supervision in a structured environment

Other Desired Qualifications

  • 1+ year Merchant Services Experience

  • Experience working with APIs and Microservices is strongly preferred

  • Experience with requirements management/Agile tools such as JIRA, Enterprise Architect, JAMA, Confluence

  • Preferred experience in delivering acquisition or servicing digital customer journeys and features

Job Expectations

  • Willingness to work on-site at stated location on the job opening

Street Address

CA-SF-Financial District: 550 California St - San Francisco, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5582885

Updated: 2021-06-14 02:41:22.373 UTC

Location: San Francisco,California