Job Information
Intuit Staff Program Manager in San Diego, California
Overview
Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams to enable awesome experiences and operational efficiencies.
As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.
What you'll bring
Bachelor’s degree or equivalent; MBA a plus
3-5 years of proven performance in change management
5+ years of program or project management experience
Proficient with MS Office or Google Suite (documents, spreadsheets, presentations)
Excellent written and verbal and communication skills
Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
Sought after strategic partner, able to build and nurture strong relations and influence broadly
How you will lead
Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our “Definition of Done” standard to create an excellent experience for experts amidst change
Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
Partner with product and communication teams to understand roadmaps and proactively communicate changes
Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable
Partner, educate, roadshow and mentor others on change management best practices
Role model expert advocacy translate expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.