Job Information
Human Longevity, Inc. Member Services Specialist-San Diego, CA in San Diego, California
Member Services Specialist
About Human Longevity Inc.
Human Longevity, Inc. (HLI), is the premier pioneer in precision longevity medicine, with over a decade of experience. We have locations in San Diego and San Francisco (and a partner site Beijing, China), with additional locations coming soon. As a leading-edge precision health company, we are at the forefront of preventive and precision medicine, combining advanced technologies with dedicated medical teams to help our clients achieve their healthiest and longest lives.
Founded in 2013 by Dr. J. Craig Venter, a renowned pioneer of the human genome sequencing effort, Human Longevity is a genomics-based, data-driven medical technology company. Our exclusive 100+ Longevity Membership integrates cutting-edge diagnostics, including whole genome sequencing (WGS), MRI, and blood biomarkers, to deliver pre-symptomatic diagnosis and risk stratification. We continue to lead the sector in innovation, with exclusive partnerships that set us apart:
A collaboration with Massachusetts General Hospital (MGH), further enhancing our expertise in longevity care by giving our members access to their extensive network of specialists for consultation and treatment.
A commitment to mental and spiritual wellness through our exclusive partnership with the Chopra Foundation.
Purpose of Job
The Human Longevity Member Services Specialist is a client-facing position. The primary responsibility of this role is to ensure an outstanding client experience with all services provided at the Human Longevity Center. As the Member Services Specialist, you will work with your colleagues to ensure efficient clinic operations, achieve at least 90% client satisfaction, and maintain a 70% or higher member renewal rate. Daily duties include supporting the scheduling of client appointments, coordinating client visits, ordering and delivering meals, maintaining close and positive client relationships and communications, and providing administrative support to the medical team.
Tasks and Responsibilities
As a Key Member of the “Care Team” (70%):
Welcome clients at their visit, collect documents, order meals, and ensure clients are comfortable and relaxed.
Follow up after clients’ visits for feedback and questions related to the program (covered services, timeline, signing up for the app, etc.).
Distribute monthly Longevity Club health information.
Track bonus points for each client referral and distribute promotional materials to clients.
Conduct mid-year surveys.
Manage the membership renewal process.
Request membership date extensions or other program modifications.
Other Responsibilities (30%):
Answer incoming calls.
Maintain all records and contracts.
Coordinate marketing events and support the sales process.
Collect client feedback to management for continuous service improvement.
Process all service payments.
Conduct site tours for visitors and business associates.
Maintain a classic and state-of-the-art impression of the front desk area at all times.
Uphold patient confidentiality and protect operations by following HIPAA practices.
Provide other administrative support to the team as assigned.
Minimum Qualifications (Must Have)
Experience in client-facing environments.
Exceptional verbal and written communication skills with the ability to adapt quickly.
Strong organizational and multi-tasking skills.
Demonstrated ability to work in confidential environments and operate with the utmost discretion.
Resourceful problem solver with careful attention to detail and consistent follow-through.
Ability to work independently and prioritize objectives throughout the day in a fast-paced environment.
Ability to work well with teams in an open environment.
Able to work 8-hour shifts between 7:00 am to 6:00 pm.
Preferred Qualifications
Bachelor’s degree.
Experience in biotechnology, pharmaceutical, or healthcare settings; or experience in luxury services industry or membership based business settings such as five-star hotels, restaraunts and golf clubs.
Experience with Allscripts and/or Outlook.
Familiarity with HIPAA compliance requirements.
Working Conditions
Open clinical environment
Prolonged periods of sitting, standing, bending and kneeling
Must be able to lift and transport at least 25 pounds
Human Longevity, Inc. is an equal opportunity employer
DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities of an employee to this job.
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