Job Information
ServiceNow, Inc. Director, Product Design, Employee Experience in San Diego, California
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds – product design, visual, interaction, content, and design systems. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/
Team:
This role, within Core Business Services Workflow, oversees the ServiceNow Employee Experiences product area, which includes Unified Employee Experience and Workplace Services. We are a tight-knit team, working together to revolutionize workplace collaboration and productivity for some of the largest companies in the world. We are leveraging AI and our unified platform to drive productivity, employee and business success with features like employee self-service portals, automated workflows, and feedback systems to optimize their experience.
What you get to do in the role:
Utilize your full range of people management skills, product strategy, product design, interaction design and visual design skills
Inspire your team to deliver innovating experiences; collaborating with partners and stakeholders to drive alignment on product design vision
Oversee a portfolio of products, while acting as a mentor & manager to the team
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Collaborate with our Product teams to deliver great UX innovating on the future of work.
Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Ensure a cohesive experience across the mobile, desktop and future modalities
Participate in documentation development process such as user experience specifications, testing and evaluation
*Preferred Qualifications: *
10+ years of experience in Product Design or related fields
5+ years of leadership experience, including hiring and developing managers and individual contributors
User-centered design methods to craft industry-leading user experiences—from concept to execution
Experience working on large tech enterprise systems at scale. Prior consumer experience is a plus
Prior experience defining and delivering on the #futureofwork
Ability to lead design teams in omnichannel (desktop, mobile, OS-level extensions and widgets, watch, voice, etc.)
Ability to understand and distill complex problems into an easy-to-use and delightful experience.
Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Obsessed with the relentless pursuit of UX excellence; and attention to detail
Ability to working inside an iterative and agile development environment
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
*Basic Qualifications: *
Experience working collaboratively with product, engineering, design, content and user research teams
Enterprise product design experience
Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
#UXD
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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