Empire Today, LLC Customer Service Specialist - Market Operations in San Diego, California

Customer Service Specialist - Market Operations

Location

San Diego, CA

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Company Mission

Our overall mission is simple. We want Empire Today to be the place where our customers can have beautiful floors, made easy. Empire Today is one of the leaders in both residential and commercial installed flooring. We provide customers with options of name brand tile, wood, carpet, and window treatments, to name a few. With your help, Empire Today will continue to enable people to enhance the appearance of their home or business in the easiest way possible.

Business Area:

Our Customer Service department works closely with Empire Today’s customers before, during, and after the purchase of a product and/or service. This ensures our customers are receiving the best service and support when choosing Empire Today to assist them in their flooring and window treatment needs.

Responsibilities:

The Customer Service Specialist is the primary point of contact for all escalated customer issues, staff, and administrative concerns. They review, monitor, and track Service Requests reports for assignment and resolution on a daily and weekly basis. By assisting the Customer Service Manager with oversight of staff and day-to-day activities, they are able to assure urgent request are handled promptly. They also track and update NSS/NPS and report the findings to the appropriate personnel and assist in the training activities to improve Customer Service Scores.

Qualifications:

The successful candidate will possess:

  • Associate or Bachelor’s Degree, preferred.

  • Minimum of 4 years customer service experience, preferred.

  • Minimum of 3 years supervisory experience, preferred.

  • Excellent communication skills both verbal and written.

  • Training skills/experience.

Employees are eligible for numerous benefits including:

  • Quick online enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.

  • A premium 401K Investment Plan with a dollar for dollar match up to 4% with no vesting. Find another Company that can beat that!

  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.

  • Prescription Drug Coverage

  • Dental Insurance – Twice a year visits at no cost.

  • Vision Insurance with materials coverage

  • Flexible Spending Accounts for Medical & Dependent Care

  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck

  • Basic Life Insurance and AD&D

  • Short Term Disability Coverage

  • Long Term Disability Coverage

  • Employee Assistance Program

  • Paid Holidays including Floating Holidays

  • Paid Time Off (PTO) that grows with years of service

  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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