Job Information
Robert Half Customer Service Representative in San Diego, California
Description
Our client is renowned for its exceptional customer service and commitment to providing quality products. They are seeking a dedicated, polite, and efficient Customer Service Representative who can provide accurate information and assist customers with inquiries or issues.
Job Responsibilities:
Handle customer inquiries and complaints promptly and professionally via phone, email, or social media.
Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.
Maintain customer satisfaction by providing problem-solving solutions.
Update customer account information as necessary, and process orders, forms, and requests.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Requirements
Proven experience as a Customer Service Representative or similar role.
Excellent communication and presentation skills.
Proficient in Microsoft Office Suite and CRM applications.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer-oriented and ability to adapt/respond to different types of characters.
Education and Experience: High School diploma required. A degree in communication, marketing, business, or related field is preferred. Interested candidates who have a knack for customer service and love helping others are encouraged to apply.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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