Job Information
ManpowerGroup Technical Support Specialist - Ticketing in San Antonio, Texas
Role: Global Identity and Access Management Specialist
Location: San Antonio, TX (Hybrid – 3 days onsite per week)
Position type: 12+ months with high possibility of extension/Conversion as FTE
GIDA role Support Ticketing high volume
Pay range: $21 - $25/hr on W2
Job description:
The Global Identity and Access Management Specialist will ensure all quality and service level agreements of Client’s internal system that facilitates access certification and Least Privilege (LP) and Segregation of Duties (SoD) entitlement enforcement. The analyst will facilitate quality checks and perform thorough reviews of technical data be ingested by this platform.
Some of the operational tasks include but are not limited to:
• Performing quality assurance reviews on data files used by Client’s internal system
• Creating/modifying/updating/maintaining SoD rules
• Conducting pre-production impact studies
• Use of ServiceNow ticket for processing, escalation tracking, log reviews, and exception log tracking.
• Preparing and analyzing ad hoc complex reports for special projects
• This individual will handle time sensitive access control email requests using customer service, interpersonal, and time-management skills for different business sectors on a daily basis.
Qualifications:
• 3 years of experience in the information security domain of Identity and Access Management
• Proven ability to drive the execution of processes and standard procedures, operational tracking and readiness to improve the end product, operational efficiency and customer satisfaction
• Experience with process reengineering/optimization is preferred
• Fluent in English (communication with stakeholders from all regions and countries)
• Team player and Self-Starter (the job requires a desire to learn and implement off-the –shelf platform solutions while fostering teamwork to meet service level agreements)
• Leadership and adaptability when facing unique challenges encountered to effectively work with individuals in diverse cultures and business environments
• Proven ability to work independently and in a multi-tasking environment with strong analytical and conflict resolution skills
• Strong written and verbal communication skills
• Strong meeting organization and facilitation skills
• An eye for detail and commitment to checking all operational findings for a technical group
• Deploy superior data skills, which will include the competency to recognize trends and the cognizance to analyze results for reasonableness.
• Ability to identify and analyze problems, prepare forecasts and recommend sound business solutions using discretion.
• Advanced knowledge of Microsoft Word, Excel, Access, SharePoint, PowerPoint, and Visio.
Education:
• Bachelor’s Degree in Business, Risk Management, Information Security, Finance, Statistics or other related field.
• Certifications in CISSP/CISA/CISM/CRISC a plus.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup? (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –? Manpower, Experis, Talent Solutions, and Jefferson Wells ?– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.