Job Information
PenFed Credit Union Human Resources Learning Partner in San Antonio, Texas
Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.
PenFed is hiring a (Hybrid) Human Resources Learning Partner at our San Antonio, Texas service center. The primary purpose is to facilitate engaging training courses in the job-specific technical training and soft-skills areas. This individual will guide the learner through the use of engaging and effective adult learning principles. Learning sessions will be facilitated virtually and in person. In addition to facilitation, this individual will contribute to the design and curation of learning content.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Facilitate systems training, PenFed products and services training, policies and procedures training, and soft skills training on a broad spectrum of content.
Proficiency in both in-person and virtual facilitation best practices and standards to effectively engage diverse audiences.
Support design and enhancement of content for training programs by closely partnering with stakeholders and subject matter experts.
Maintain an in-depth knowledge of operating policies and procedures, and PenFed’s products and services.
Maintain training data and records for assigned classes.
Manage multiple learning initiatives simultaneously.
Identify success metrics and conduct pre- and post- training evaluations to test and monitor progress.
Understand business needs and provide feedback to learning management on the efficacy of learning programs.
Continually assess learner performance and provide feedback to management on achievements, areas of strength and areas of opportunities for improvement.
Provide training and support for third party contractors as needed.
Maintain vendor relationships for line of business learning programs.
*This is not intended to be an all-inclusive list of job duties.
*This role is responsible for ensuring business continuity.
Qualifications
Equivalent combination of education and experience is considered.
Bachelor’s degree in related field (Adult Learning, Human Resources) or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
Minimum of three (3) years’ experience delivering and designing technical and non-technical training curriculum.
Minimum of two (2) years’ experience and solid performance within a financial service center or branch role is preferred.
Knowledge of Windows-based software packages including MS-Word, Excel, Outlook and PowerPoint is required.
Web-based authoring or design skills/coursework is preferred.
Excellent facilitation skills and knowledge of adult learning principles is required.
Licenses and Certifications
SPHR certification is a plus.
PROSCI change management certification a plus.
Performance Consulting certification a plus.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
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