Job Information
IHG Banquet Captain in San Antonio, Texas
Duties and Responsibilities:
Set up, serve and/or break down of banquet functions. Assign work and monitor the performance of scheduled banquet staff. Provide training and corrective instructions. Alert management of potentially serious issues.
Work closely with kitchen staff to communicate speed of service, client numbers, and special requests. Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner. May review guest check with client after function and obtain signature.
Participate in pre-function meetings and review all information pertinent to service and set up of group.
Inspect scheduled function areas/rooms, table set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit, and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-useable goods are wasted.
May handle incoming/outgoing boxes and exhibit materials.
Perform other duties as assigned.
Qualifications and Requirements:
Basic reading, writing, and math skills, and one year experience in banquet service or set-up.
This job requires the ability to perform the following:
Handling, carrying, or lifting items weighing up to 75 pounds (tables, chairs, trays, bus tubs)
Moving about the function areas
Bending, stooping, kneeling
Other:
Communication skills are utilized for a significant amount of time when interacting with guests and leading others.
Reading and writing abilities are utilized often with banquet event orders, guest checks, and giving and receiving instructions.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Basic math skills are utilized in the proper set-up of function space and/or communication of guest checks.
May be required to work nights, weekends, and/or holidays.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.