Job Information
HCA Healthcare Application Analyst in San Antonio, Texas
Description
Introduction
Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Application Analyst opening with ITG - San Antonio Division today and find out what it truly means to be a part of the HCA Healthcare team.
Benefits
ITG - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
We are seeking an Application Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
The Application Support Analyst I responsibilities include assisting with second and third level support as a subject matter expert (SME) on assigned applications. This role will assist in new application testing, documentation, and implementation. The Application Analyst I will apply fundamental concepts gained through experience, existing policies and procedures, lessons learned, and best practices to solve routine or standard problems. This resource will execute guidance from their supervisor, senior, and consulting application analysts and will escalate issues in a timely manner. Lastly, this person will generally have greater responsibility than Application Analysts junior to the position and work independently with general/moderate supervision.
GENERAL RESPONSIBILITIES
Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role
Knows and applies the fundamental concepts and principles gained through experience to solve straight-forward problems
Considered the Subject Matter Expert (SME) for applications as assigned
Participates in multi-facility application implementation initiatives
Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role
Participates in on call rotation and/or after hours support as needed
Collaborates with enterprise, division and/or facility colleagues to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role
Assists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed
Participates in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role
Assists the senior and consulting application analysts to actively promote and support division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role
Proactively conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
Helps to implement action plans based on application data and reports
May perform application audits based on policies and procedures
Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role
Promotes system security and patient confidentiality and helps ensure compliance
Adheres to Code of Conduct and Mission & Value Statement
Participate in special projects as needed and performs other duties as assigned
RELEVANT WORK EXPERIENCE
- 1+ years
KNOWLEDGE, SKILLS & ABILITIES:
Required:
Basic understanding of healthcare and/or IT operations and processes
Demonstrated ability to establish and build relationships across a broad range of personality types
Demonstrated ability to communicate effectively with customers, clinicians, and colleagues verbally and in writing
Leadership and excellent teaching abilities
Demonstrated advanced computer skills
Understanding of reporting tools functionality and capabilities
Must have transportation to assigned work locations
Preferred:
Proficiency in various application and reporting tools
Customer service orientation and/or training
EDUCATION:
- Associate’s Degree preferred or equivalent work experience
EXPERIENCE:
- One+ years of general work experience (IT or healthcare experience preferred).
CERTIFICATE/LICENSE:
- Valid state driver’s license and proof of auto insurance, if applicable.
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone will be required.
OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way
ITG (https://hcahealthcare.com/) transforms healthcare and givespeople healthier tomorrows . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward . We do this byseeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive
If you find this opportunity compelling, we encourage you to apply for our Application Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.