Job Information
University of Utah UX Designer and Support Specialist in Salt Lake City, Utah
Details
Open Date 06/21/2024
Requisition Number PRN38902B
Job Title User Experience Developer
Working Title UX Designer and Support Specialist
Job Grade E
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
- M-F, 8-5pm
VP Area President
Department 00417 - UIT Univ Support Services
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $60,000 - $70,000
Close Date
Open Until Filled Yes
Job Summary
The Web Support & Usability team in University Support Services is seeking a dynamic, motivated, and creative individual to fill the role of User Experience Designer. Design aesthetically pleasing and user-friendly campus websites and web pages within a content management framework while ensuring our campus’ web presence is engaging, accessible, and aligned with the university’s goals and standards.
Why you’ll love this job:
As a driving force behind our digital transformation, your contributions will directly impact and enhance the student experience. By adhering to UX/UI best practices, you will produce visually appealing web pages while prioritizing machine-readability for SEO (Search Engine Optimization) and accessibility. Your creativity will extend beyond aesthetics as you collaborate with a cross-functional team to produce, refine, and maintain compelling web content across the university.
We embrace a hybrid work model, encouraging both remote and in-person work. Additionally, we provide exceptional benefits, including medical, dental, and retirement plans.
If you have a passion for client satisfaction, a flair for design, and a commitment to being an outstanding team player, come leave your mark on the university’s digital landscape!
Responsibilities
Play a pivotal role in designing, developing, and implementing new and redesigned campus websites within a content management framework.
Ensure designs are user-friendly, visually appealing, Web Content Accessibility Guidelines ( WCAG ) compliant, cross-browser/platform/device compatible, and meet client needs.
Collaborate with a UX researcher to analyze usability tests, informing designs and determining effective solutions.
Stay on top of internet trends and opportunities related to web design, user experiences, user interfaces, and content management.
Manage multiple projects and timelines simultaneously to ensure on-time deliverables.
Provide accurate time estimates and project plans, tracking and reporting time by project.
Utilize task tracking software to organize, assign, manage, and report workloads.
Assist in managing the support queue, analyzing requests, complaints, concerns, and suggestions, ensuring prompt and appropriate follow-through.
Provide top-tier customer service and website support, ensuring timely completion of requests and providing quick, friendly, and comprehensive responses.
Engage in collaborative problem-solving to address support queue requests while contributing to the success of other team members’ projects.
Assist in developing templates and processes to facilitate the campus-wide rollout of products and services.
Collaborate with a team of UX/UI developers on campus-wide web and mobile applications.
Serve as a resource to web editors on best practice topics such as usability, user research and testing, information architecture, search engine optimization, web accessibility compliance, user interface design, page layout, image optimization, and writing for the web.
Flex your technical muscles by researching, identifying, and implementing solutions using an array of technologies and tools.
Minimum Qualifications
Requires a bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) and 2-4 years of experience in the field or in a related area.
Department Specific:
- Bachelor’s degree in Multi-Disciplinary Design, Graphic Design, Information Systems, Communication, Media Arts, or a related field (or equivalent) and at least two years of related work experience in web or UX design.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Familiarity with web content management systems and designing within a template.
Proficiency in usability research methodologies, design thinking, information architecture, search engine optimization, accessibility, analytics, user interface design, image optimization, and writing for the web.
A strong online portfolio demonstrating a passion for great user experiences.
Demonstrated visual design and page layout skills.
Proficiency in developing responsive and universally accessible user interfaces.
Proficiency in constructing intuitive and clear information structures.
Familiarity with HTML , JavaScript, and CSS .
Strong understanding of WCAG 2.1 guidelines.
Ability to see a large project from beginning to end, including analysis, development, testing, QA, and delivery.
Proficiency in using visual design and mockup software such as Adobe XD, Adobe Photoshop, Adobe Illustrator, Figma, or Axure.
Ability to work effectively and collaboratively in a cross-functional team environment.
Demonstrated communication skills in verbal, written, and visual forms.
Exemplary customer service skills with a friendly, outgoing, and helpful disposition.
Impeccable attention to detail and superb organizational skills.
Openness to feedback and constructive criticism.
Type Benefited Staff
Special Instructions Summary
Additional Information
About UIT :University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’sChief Information Officerand is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home toarts and museum venuesand a member of thePac-12 Conference.Skiing and snowboarding opportunitiesare a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound. Salt Lake City is home to theUtah Symphony and Opera,Ballet West,professional sports teams, and a wide range of other cultural and recreational activities.
University of Utah Benefits
·Health, dental, and wellness coverage· Automatic and immediately vested14.2% employer contributionto personal retirement account (401a)
- Freepublic transportation pass(Utah Transit Authority)
·Paid leave time·Reduced tuition benefits for employee and family membersMore information:https://www.hr.utah.edu/benefits/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.