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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, PandH, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Strategic Account Manager is the owner and driver of the entire account management process for identified customers that are of high strategic importance to Komatsu. The Strategic Account Manager is the central figure in coordinating a multi-level communication process between Komatsu and the customer and has a mandate to focus on value generation for both the customer and supplier. The Strategic Account Manager will act as a "change agent" within Komatsu to help the enterprise become more customer-focused and is a key customer advocate within the organization. This position, in concert with colleagues and the customers, sets expectations, develops a measurement system, and establishes objectives for their accounts that are realistic and attainable.

Key Job Responsibilities

• Coordinate the Account Team: Align the team who will be responsible for the success of a specific account sales plan. Ensure the team members understand sales plan objectives ensuring local alignment with regular communication optimized information sharing and issue resolution.
• Develop and manage account relationships: Develop corporate relationships with appropriate procurement and management personnel to remove obstacles for site-level personnel. Work with the account team to establish regular reviews with the customer at the site and operating company levels. Including orchestrating meetings between key Komatsu personnel and customers. Developing action plans to improve relationships. Develop and Manage Relationships within KOMATSU. Operate in a matrix environment and must collaborate effectively with Komatsu distributors and OEMs. Collaborate with the general managers to establish ground rules regarding the customer activities that the position will own and those that will continue to be owned in the regions. The Strategic Manager will ultimately be responsible for engaging with Komatsu colleagues to build trust and long-term commitment to the account management process. Develop and Manage Execution of the Account Sales Plan. The Strategic Account Manager needs to work with his or her team and the customer to understand the core needs that the account management process should address. The team must then create a framework within the account management process for meeting those needs while maximizing Komatsu's operating profit. Measure Results / Scorecards: Develop metrics by which the success of the relationship and the account management process are measured to drive Komatsu's performance. Metrics should be linked to the Komatsu strategy and, therefore, should be consistent across customer sites and across Komatsu's service centers. (Additional metrics may be added that are customer-specific, but the core metrics should remain intact.) These metrics will then drive... For full info follow application link.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.