Job Information
WESTERN GOVERNORS UNIVERSITY Senior Solution Administrator in SALT LAKE CITY, Utah
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Maintain and optimize integrations between various technological solutions utilized within the online university's ecosystem. * Engage with educational technology stakeholders to ensure alignment of solutions with academic goals and standards. * Implement and enforce security and compliance protocols to safeguard sensitive data and uphold regulatory requirements. * Develop and execute disaster recovery and business continuity plans to ensure minimal disruption to operations in the event of unforeseen circumstances. * Provide user support and training initiatives to enhance technological proficiency across the university's community. * Manage vendors effectively, ensuring adherence to service level agreements and fostering productive partnerships. * Conduct integration reviews and provide advisement on potential enhancements or adjustments to existing systems. * Take responsibility for managing more impactful, higher-risk, or complex solutions administration tasks. * Assume higher levels of autonomy and leadership, guiding junior team members and driving initiatives forward. * Monitor system performance and optimize configurations to ensure optimal functionality and user experience. * Develop and maintain comprehensive policies and documentation pertaining to solution administration processes and protocols. * Perform other related duties as assigned.
Knowledge, Skill and Abilities: * Proficiency in solution management methodologies and best practices. * In-depth understanding of educational technology landscape and trends. * Knowledge of security and compliance frameworks relevant to higher education institutions. * Familiarity with disaster recovery and business continuity planning principles. * Strong interpersonal and communication skills for effective user support and vendor management. * Ability to assess, review, and advise on integration strategies and performance optimization. * Capability to develop and document policies and procedures comprehensively. * Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector. * Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance. * Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model. * Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments. * Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse... For full info follow application link.
Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federa l, state or local law.