Campus Pride Jobs

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides leadership and senior-level management for one or more departments providing support services to one or multiple locations across the organization. In collaboration with the Director of Support Services, the incumbent participates in strategic planning, leadership, project management and financial objectives for the multiple areas. The incumbent will also provide insight into operational performance and make recommendations for improvement. The incumbent will also evaluate current and proposed operational systems and procedures by collecting and analyzing data from operational practices, emerging industry trends, expansion opportunities and financial objectives to improve performance, process improvement and create a division of excellence. This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Hurry and apply today! Submit your application with an updated resume online atemployment.utah.edu

• Upload most recent up dated resume with work all your history and experience to be considered.

• University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team!uofuhealth.org/jobfairs.Please check your email for updates from HR and your Recruiter for this job.

Responsibilities

Accountability

• Works with all leaders within the Service Delivery Area to develop, implement, assess and monitor plans and tactics that will improve patient/customer experience outcomes while also meeting other organizational objectives.

• Engages in, supports, and helps to develop operational initiatives with assigned department(s).

Collaboration

• Engages in creative thinking for streamlining the processes, data analysis, and work activities in the assigned area.

• Will engage in quality and process improvement with other leaders across the enterprise.

• Contributes as a key member of the leadership team and other committees addressing various strategic outcomes and initiatives.

Communication

• Proactively engages with all internal and external business partners to achieve planned goals and organization business objectives.

• Forms positive associations with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

• Ability to translate strategy into clear, concise and actionable initiatives and action plans.

Technical Development

• Develops and maintains market-specific strategies consistent with evolving methodologies and technologies.

• Analyzes data to identify and recommend new processes, procedures and improvements within the business operation.

• improvements within the business operation.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.

• Manages labor and non-labor budgets to maximize potential revenue.

Quality/EPE

• Directs and promotes continuous process improvements across multiple service lines.

• Identifies and recommends strategies to streamline and improve operational efficiencies.

• Promotes and engages in all initiatives in support of creating the Exceptional Patient Experience.

• Responsible for patient satisfaction scores within the assigned Service Delivery Area.

Performance/Human Resource Management

• Responsible to provide leadership on project objectives, meeting the operational goals and deliverables for all projects assigned.

• Responsible to manage and resolve any business and/or professional conflicts in a proactive manner and to reach resolutions in a timely manner.

• Provides feedback on performance, including on-time appraisals and coaching, when appropriate.

Relationships and Engagement.

• Actively engages staff with updates and news as well as involving staff in decisions and work teams.

• Responsible for upholding PROMISE standards in all internal and external interactions.

• Responsible for maintaining a culture of value, wherein staff are involved in process improvement and wellness initiatives.

Knowledge / Skills / Abilities

• Ability to perform the Essential Functions of the position, as outlined above.

• Demonstrated leadership, human relations, and effective communication skills.

• Knowledge of budgeting practices, reporting analysis, and forecasting.

Qualifications

Qualifications Required

• Bachelor's degree in Health Care Administration, Public Health, or the equivalency.

• Five years of progressively more responsible managerial experience.

Qualifications (Preferred)

Preferred

• Master's degree in Public Health, Health Care Administration, Management, or a related area.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects involving the distribution of mail or the transportation of patients.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 67869
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UUH CST 16K VALET SRVCS
Category Customer Service
Workplace Set Up On-site