Campus Pride Jobs

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe Software Enterprise Support team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our support team is focused on Software Enterprise products such as 9-1-1 Call Handling, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description The primary responsibility of the Operations Manager is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Software Enterprise Support and Services. This Operations Manager focuses on building relationships with customer and customer advocates and their experience with Motorola Solutions Support to foster customer satisfaction in their service and support. Ensuring customer satisfaction involves proper support and service delivery and delivery on contracted services and SLAs. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the Operations Manager works closely with the Support Organization to resolve the issue.

* The Operations Manager: * Provide customers/customer advocate a single point of contact for Software Enterprise Support to ensure service delivery and Service Level Agreements (SLA) compliance. * Work with customers/customer advocate to discuss concerns and drive corrective actions to closure. * Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. * Ensure that Customers receive appropriate and timely reporting on reported software issues. * Manage product quality issues as needed * Engage in the case management process to ensure proper service delivery. * Lead and manage the coordination of change requests; managing the response and implementation of approved changes. * Oversee the change implementation into service delivery operations in coordination with Customer. * This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.

Specific Knowledge/Skills: * 3+ years customer service/support experience * Understanding of Motorola Solutions products and services with a particular focus on VESTA 9-1-1 * Understanding... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.