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University of Utah PS Practice & Patient Care Crd in Salt Lake City, Utah

Open Date 09/21/2021

Requisition Number PRN27725B

Job Title PS Practice & Patient Care Crd

Working Title PS Practice & Patient Care Crd

Job Grade E

FLSA Code Professional

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, 8:00 a.m. to 5:00 p.m.

VP Area U of U Health - Academics

Department 00856 - General Pediatrics

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $39,300 to $64,349

Close Date

Open Until Filled Yes

Job Summary

The Medical Home Coordinator ( MHC ) plays a key role in the practice by working with practice teams and families in building systems, (re)designing processes, leveraging health information technology and collaborating across practices to improve the quality, equity and outcomes of care. In addition, the MHC will provide care coordination, hands-on as well as facilitating the provision of care coordination activities by member of the practice team.


  1. Support practice in defining, implementing and continuously improving medical home utilizing tools and resources such as electronic medical records (EMR’s), patient portals, patient registries, assessment and screening tools, practice guidelines, care and action plans, referral tracking logs and patient education resources.
  2. Utilize project management tools and skills to: Define and manage project scope, task requirements, project plans, status tracking/reporting, implementation and sustainability strategies/plans. Define and coordinate appropriate resources to accomplish tasks and support implementation and sustainability
  3. Care Coordination: Provides follow-up and support as needed with patient families at the request of the physician and care team. Assist patients in navigating the healthcare system. Tasks may include, but are not limited to: access to health insurance, Medicaid applications and eligibility, explanation of insurance benefits, resources for under or uninsured patients. Responsible for tracking clinic referrals and auditing referrals periodically to verify appropriate follow-up.
  4. Under direction of physician and care team may assist in identifying and/or drafting self-care plans for various medical conditions, drafting templates for better treatment of conditions, compiling educational handouts for patient families regarding various medical conditions. Provide support with school accommodations such as Individualized Education Programs (IEPs).
  5. Quality Improvement: Participate in the use of quality improvement techniques and tools to:
  • Identify relevant improvement opportunities
  • Design and implement improvements
  • Measure their impact
  • Hold the gains
  • Seek opportunities to continuously improve
  1. Responsible for ongoing reporting for UPIQ Medical Home project including, but not limited to; weekly status reports, weekly progress reports, chart reviews. Attend UPIQ Medical Home Care-Coordinator meetings. Plan and conduct Medical Home team meetings for the practice.
  2. Collaborates with practice designated family partner on various tasks including, but not limited to; patient referrals, organizing community resources, maintaining bulletin boards, keeping social media up-to-date, organizing parent education nights for the clinic.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Bachelor‘s degree or equivalency in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA ). Familiarity with electronic medical record ( EMR ) applications.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.