Campus Pride Jobs

This position receives general and specific direction from the Deputy Director of Operations.  The Communications Commander is responsible for all aspects of organizing, planning and managing the efficiency of the SL Valley Emergency Communications Center's call taking disciplines.  This role demands strong leadership, communication, and technical skills, as well as the ability to handle emergencies and sensitive situations effectively.

ESSENTIAL DUTIES

• Communication and Liaison:

• • Attend and represent SLVECC at Police, Fire, and Operations Board meetings.
  • Liaise with technical services, quality assurance, and human resources.

• Operational Oversight:

• • Monitor call volume, system performance, and troubleshoot technical issues.
  • Ensure emergency situations are handled properly.
  • Supervise the performance of call-taking staff and complete performance evaluations.
  • Responsible for monitoring the Center's call volume and other activities to ensure the efficient operations of the Center.  
  • Regularly meets with the Deputy Director of Operations and Commander team to ensure the proper dissemination of information that relates to inter-agency protocols and operation of the Communications Center. Advises Deputy Director of Operations of incidents regarding personnel which may result in disciplinary actions. 
  •  

• Management and Development:

• • Maintain discipline using established policies and protocols.
  • Coordinate with the Deputy Director and Commander team to develop policies, protocols, and training programs.
  • Collaborate on employee career development and leadership initiatives.

• Quality Assurance and Protocol:

• • Review call-taking performance and implement improvements.
  • Ensure adherence to the center's mission, values, and goals.
  • Functions as the liaison between Quality Assurance, operations, and the Deputy Director of Operations.  

• Incident Management:

• • Assumes immediate control of emergency situations/incidents, when necessary, by means of radio or telephone systems to ensure the situation/incident is handled properly.   
  • Investigate incidents and make recommendations to the Commander team.

• Team Collaboration:

• • Work with the Commander team to ensure information dissemination and cohesion across departments.
  • Works with technical services to manage call taking systems, telephone system, computer aided dispatch system and projects related to call taking. 
  • Incorporates, supports, and abides by decisions made by the Executive Team

·        Perform other related duties as required/assigned.

* *

EDUCATION AND EXPERIENCE REQUIREMENTS

• Experience:

• • Minimum of 8 years of experience in public safety dispatch, with at least 2 years in supervisory and management roles.

• Education:

• • Bachelor's degree in public or business administration (experience may substitute educational requirement).

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to communicate effectively with all center personnel in both written and verbal format
• Must have a working knowledge of the operations floor functions and be able to function as a call-taker to ensure the smooth operation of the Center. 
• Deep knowledge of emergency communication technologies.
• Strong leadership, communication, and organiz ational skills.
• Ability to handle stressful situations, provide clear instructions, and ensure unity among team members.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Requires ability to work any shift, including nights, weekends, and holidays.
• Involves handling difficult and emotional public interactions.