Job Information
SP PLUS CORPORATION Customer Service Representative in SALT LAKE CITY, Utah
Customer Service Representative
Requisition ID 2024-49519
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-UT-SALT LAKE CITY
Location Name 98966 - SOUTH GARAGE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 90 SOUTH 400 WEST
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City SALT LAKE CITY
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province UT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 84101
JobLocation_Header SALT LAKE CITY UT United States
Position Type (Portal Searching) Part-Time
Category (Portal Searching) Customer Service/Support Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you'll do Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility * Assists customers in making payment to fully automated revenue control equipment * Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise * Assists in the management of the day-to-day activities of the assigned location. * Monitors parkers in pay-in lanes * Makes every customer interaction a moment that matters through friendly and professional conduct. * Willing to assist customers that have forgotten where they parked their vehicle. * Performs other necessary functions as assigned. * Conducts garage and facility audits as required by management. * Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. * Makes change (if required) for customers before transactions. * Quotes rates for parking services. * Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. * Resolves customer complaints independently or with the aid of a supervisor. * Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of facility and picks up trash in the... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.