Job Information
MOTOROLA INC Complaints Administrative Assistant - US Remote in SALT LAKE CITY, Utah
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewMVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.Job Description This position will involve the following:
- Handing and/or receiving complaints, incidents, issues
- Claims processing
- Contract and document review
- Data entry
- Logging, pulling evidence
- Estimates and quotes
- Internal audits
- 40% outbound calling debtors to discuss findings of claim review
- Remediations
- Report generation
The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.
Preferred Qualifications:
- Excellent verbal and written communication skills
- Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills
- Google email, Docs and Sheets experience preferred
- Microsoft Excel and Word (Intermediate to Advanced) experience
- Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
- Claims and/or Complaints experience a plus
Basic Requirements:
High school Diploma or equivalent
This position is a remote position and candidates can be located anywhere in the US.
#LI-TW1 #LI-REMOTE Basic Requirements * 1+ years of Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience. * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude: * Incentive Bonus Plans * Medical, Dental, Visionbenefits * 401K with Company Match * 10 Paid Holidays * GenerousPaidTime Off Packages * Employee Stock Purchase Plan * PaidParental and Family Leave * and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture,... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual o rientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.