Job Information
Salt Lake City Corporation Communications & Engagement Manager in Salt Lake City, Utah
Position Title:
Communications & Engagement Manager
Job Description:
Serving as a Citywide Communications & Engagement (CCE) Division liaison to communication officers, engagement specialists, and social media managers spanning across all City departments and divisions; Managing CCE Division’s internal project intake; and Supporting communication facets of IMS’ Innovation & Project Management and Multimedia & Web Services Divisions.
ABOUT THE POSITION:
This position is with the Citywide Communications and Engagement (CCE) Division, which is based in Salt Lake City’s Information Management Services (IMS) Department. CCE provides, manages, and leverages communication services, resources, content, and projects. It is refining existing, building new, and planning future supportive workflows to increase engagement with both internal and external audiences, and works across a spectrum of traditional and digital channels, including the management of @SLCgov social media.
JOB DUTIES:
Serving as the CCE liaison to communication officers, engagement specialists, and social media managers spanning across all City departments and divisions; Managing CCE’s project intake; and Supporting strategic communication facets of IMS’ Innovation & Project Management and Multimedia & Web Services Divisions.
TYPICAL DUTIES:
Oversees key aspects of cross-functional strategic planning between the Director and specific project-focused staff to develop strategies for conveying the Department’s vision and goals to the community and other stakeholders. Responsible for implementing these strategies through a broad range of marketing tools and initiatives.
Manages the Department’s public reputation by planning, preparing, and disseminating information to the public relating to Department strategies, projects, programs, and events.
Assists Department staff, programs, and teams as needed to develop strategic communications and outreach activities, including, but not limited to, branding, message development, website and social media content, event promotion, and sponsorship/partner cultivation. Advises staff on sensitive political issues and effective communication.
Acts as a public relations representative for the Department in matters involving the news/communications media, including proactive media outreach strategies. Spearheads writing and distribution of all Department news releases, statements, and announcements; prepares and delivers presentations. Crafts talking points, speeches, presentations, and other materials for Department staff and leadership as needed and educates key groups about Department activities including government officials, developers, constituents, and the media.
Oversees Department’s online presence by maintaining and optimizing Department websites; Develops new content and images, including new subpages and galleries.
Oversees social media accounts, including strategic messaging as determined in conjunction with Director and other key staff. Includes content creation and design, posting, monitoring, and response.
Works to educate stakeholders, boards, City Council, committees, community councils, and the public on the Department’s contributions and opportunities as well as works to attract partnerships and investments by managing outreach, communication, and content targeted to these groups.
Manages key Department publications, signage, and marketing materials, including data and narrative content of the Department’s Annual Report and other periodic reports.
Presents strong and consistent Department branding in all interfaces with the public by ensuring proper and approved use of the Department logo, other graphic features of branding, and communications issued to the public.
Supervises the photographic documentation of current and new projects through staff or contracted photography services; Organizes and maintains images library.
Manages logistics for all Department-sponsored events, including open houses, ribbon cuttings, project site tours, out-of-town site visits, and public meetings.
Serves as a liaison to the Mayor’s and City Council’s communication team, as well as other City communications and project staff, to ensure smooth cross-organizational communication and priority alignment. Manages Department’s communications strategies during emergencies, including involvement in Joint Information System.
Develops internal communications to foster healthy morale and help achieve strategic and message alignment among staff. Creates professional internal communications framework Department leadership can employ for personnel updates, employee recognition, HR support, and other crucial updates.
Assists with administrative tasks like budget development, department organization, and recruitment efforts, as needed. Oversees budgets related to department communications and engagement efforts.
May supervise, instruct, and provide technical assistance to department communication and engagement staff. Hires, disciplines, and evaluates staff for events and on-going performance.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Graduation from accredited college or university with a bachelor’s degree in Marketing, Public Relations, Communications, Business Administration, Public Administration, Public Policy, or related field plus five to seven years increasingly responsible related work experience.
Demonstrated knowledge of public engagement and public participation principles.
Ability to devise, implement, and administer a long-term communications and marketing strategy to achieve desired objectives.
Ability to operate including personal computer, including advanced knowledge of Microsoft Windows, Word, PowerPoint, and Excel. Proficiency with web design software and publishing software such as Adobe Indesign.
Highly effective verbal and written communication skills. Strong interpersonal and customer relation skills with the ability to work with the public on a daily basis. Must be comfortable speaking with reporters on- and off-camera and making presentations to elected officials and the public without guidance or supervision.
Ability to exercise independent judgment and discretion in handling confidential information.
Must possess or be able to quickly acquire a thorough understanding of the operations, projects, and programs of the Department. Must be able to clearly communicate that understanding verbally and in writing.
Excellent organizational and logistical skills. Must demonstrate initiative and resourcefulness. Ability to work independently with minimal supervision.
Detail oriented with a high degree of accuracy.
Possession of a valid driver’s license or driving privilege card, or ability to obtain within 30 days of hire.
DESIRED QUALIFICATIONS:
Master’s degree in Business Administration, Marketing, Communications, Planning, or related field.
Demonstrated experience and established working relationships with Salt Lake City area media.
Knowledge of public sector operations.
WORKING CONDITIONS:
Light physical activity, generally comfortable working conditions. Some exposure to heat, cold, dust, out of doors, etc. Frequent driving of an automobile.
Frequent stress as a result of human behavior, time constraints, and/or multiple demands and priorities.
Odd hours of work, including evenings and weekends. May be required to travel nationally.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
Six weeks of paid parental leave from day 1 of employment
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
POSITION SALARY RANGE
$83,637 -$114,197
DEPARTMENT
Information Management Systems
Full Time/Part Time:
Full time
Scheduled Hours:
40
Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .
BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:
Health Insurance (95% of premium paid by city)
HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)
Dental, Vision and Life Insurance
City-paid retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Wellness clinic for employees and their families
Paid Time Off
12 vacation days to start
12 paid holidays & 1 personal holiday
Up to 80 hours of personal leave annually
6 weeks of paid parental leave to all new parents
Additional time off credit possible for rehires or new hires coming from another public jurisdiction
VETERAN EMPLOYER:
Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.
ABOUT SALT LAKE CITY CORP
Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.
We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.
The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.