Job Information
MERRITT HOSPITALITY LLC Assistant Front Office Manager - OEM in SALT LAKE CITY, Utah
Assistant Front Office Manager - OEM Job Locations
US-UT-Salt Lake City
Requisition ID 2024-47710
Category Front Desk / Guest Services
Position Type Regular Full-Time
FLSA Status Non-Exempt
Location Name Marriott Salt Lake at City Creek About Us
It is an exciting time at the Salt Lake Marriott Downtown at City Creek and the hotel has great opportunities to join our team. We are located in the heart of the city and near the downtown area's most popular attractions. Our inviting hotel captures Salt Lake City's love for nature and the traveler's desire for modern style. Located across the street from The Salt Palace Convention Center and just one block from multiple TRAX stops, the hotel thrives off the fast-paced convention and group business.
We offer Health, Dental and Vision benefits, discounted parking and TRAX passes for our associates as well as competitive pay in an environment that promotes growth and development. Apply today to discover your next great adventure in Salt Lake City!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the Rooms Division budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Provide training for entry level associates and supervisors. * Develop and implement controls for expense management. * Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Maintain all front desk related equipment and a par stock of supplies. * Resolve custome r complaints; anticipate potential problems by reviewing and monitoring... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled