Veterans Affairs, Veterans Health Administration Program Support Assistant in Salem, Virginia
Summary This position will serve as a Program Support Assistant in the Primary Care Service at the Salem VA Medical Center. This position will report to the Administrative Officer and will primarily serve the Compensation and Pension/Environmental Registry section. This individual will also have administrative responsibilities within the Primary Care Service to include providing back-up with Employee Occupational Health, PCMM, PATS-R, and other assigned tasks. Responsibilities Liaison between the Salem VAMC Compensation and Pension (C&P) department and VA Regional Offices (VARO) and serves as Environmental Registry (ER) Program coordinator. Responsible for receiving requests for C&P examinations and scheduling with the Veteran using VISTA Scheduling. The ER exams will be scheduled according to directives and direction from the lead physician in the area. Responsible for general correspondence related to appointments and manage patient workload data in VISTA following visits. Responsible for identifying need for and requesting build of any new clinic within C&P or ER. Responsible for data abstraction and report compilation as required. The data would include workload, turn-around time, wait time, physician productivity as well as other statistics related to each program. Aides in the operations of the C&P and ER areas, each staffed by clinicians tasked with completing the medical examinations as required for C&P or ER. Responsible for registering Veterans upon arrival and managing flow through the clinic. Responsible for maintain the C&P and ER files according to NARA regulations for storage of official government records. Knowledge of medical terminology, and a working knowledge of Compensation and Pension and Environmental Registry. Environmental Registry exams are inclusive of, but not restricted to: Agent Orange Registry, Airborne Hazards and Open Burn Pit Registry, Gulf War Registry, Ionizing Radiation Registry, Depleted Uranium Follow-up Program, Toxic Embedded Fragment, etc. Responsible for monitoring the completion of required reports and that they are sent timely to the VARO or requesting agency, individual, etc. Primary contact for each program and will be required to have frequent contact with patient inquiry. Provide professional customer service and be able to tactfully respond to questions and concerns. Preforms other duties as assigned. Work Schedule: 7:45am - 4:30pm, Monday - Friday Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD022720 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with VISTA, CPRS, VSSC and Microsoft Office applications, scheduling of different exams such as: Environmental Registry (ER), Pulmonary Function Lab and Imaging, professional customer service, collecting, compiling and tracking data, annual equipment and chemical inventory, assign PATS to appropriate PACT team, registering Veterans and managing flow through clinic. You will be rated on the following Competencies for this position: CommunicationsCustomer ServiceData ManagementInterpersonal SkillsOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of items, such as papers, books, or small parts. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.