Job Information
TEKsystems Customer Service Representative in Salem, Oregon
Looking for a new team member to join our growing team! This position will involve connecting with members and providers in a healthcare office setting.
Description:
Answer calls from providers and assist with claim status and updates
Investigate claim status through online systems
Provide excellent customer service to all Medicare Advantage members.
Assist with coverage and claims related questions.
Accurately interpret benefits and policy provisions for all products.
Conduct research and follow-up for prompt resolution.
Work efficiently in a high volume call center while maintaining a professional, polite manner
Research, investigate and triage customer issues of concern and dissatisfaction as assigned
Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood
Additional Skills & Qualifications:
Call center experience and understanding metrics/expectations
Ability to do research and light analysis - why was the claim denied or only partially paid?
Must have excellent phone etiquette and professional demeanor
Understand how to resolve customer service issues effectively and efficiently
Empathy is crucial for success in this role
Please apply with an updated resume!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.