Job Information
WorkSource Oregon Bilingual Care Engagement Specialist in Salem, Oregon
Position Summary The Care Engagement Specialist works directly with clients who are recently released from incarceration, newly diagnosed with HIV, unhoused individuals, and/or Spanish speaking clients and will prioritize insurance enrollment. The Care Engagement Specialist works directly with clients to assist them in enrolling in a health insurance plan or program. This includes Oregon Health Plan, Medicare, and various private insurance companies through the Health Insurance Marketplace. This position also works closely with staff at CAREAssist and other agencies. Ongoing advocacy and support are provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care. This position will assess clients by completing an initial screening for services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. The Care Engagement Specialist will complete a care plan and facilitate a seamless transition to an assigned Care Coordinator to complete linkage to facilitate referrals, and additional coordination or advocacy as needed. Essential Functions and Responsibilities Client identification, outreach and engagement Provide direct services one-on-one and phone Schedule times to meet with clients Meet with clients to enroll them in the appropriate insurance plan or program Communicate with Case Managers and CareAssist staff Maintain up to date basic information regarding insurance plans and programs in Oregon Maintain up-to-date and accurate client records Participate in required training pertaining to case management Participate in necessary meetings Assist Director with all necessary reports Participate in agency teams and client case conferences Other duties as defined by Director and Ryan White Principles and Standards Required Qualifications Bachelor\'s Degree in Social Work/Human Service related field or 2 years full-time case management or related experience Bilingual in English and Spanish required Valid Oregon Driver\'s license, or valid out of state driver\'s license with the ability to get an Oregon Driver\'s license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy TB test (provided at agency) Flexible hours required, including some evenings and weekends Ability to pass agency criminal background check Ability to multitask Ability to manage multi line phone system Strong written and verbal communications Ability to maintain boundaries and manage visitors to agency public spaces Attention to detail Experience with Word, Outlook and Excel preferred Customer service experience Ability to conduct interviews effectively over the phone and in person For a complete job description, please visit: https://hivalliance.criterionhcm.com/jobs/51/1/#606 Language skill requirement or preference: Will work with and assist Spanish speaking clients.