Job Information
TEKsystems Service Desk Technician in Saint Paul, Minnesota
Description
• Initial response and information gathering for all I.T. requests and reported incidents. • Basic troubleshooting and triage of all reported system issues, maintain appropriate documentation, and follow the escalation process. • Ensures the highest level of customer service is provided to users through the timely response, accurate resolution, and personable fulfillment of requests made through Service Desk. • Assist with user training on new software and hardware. • Purchase, install, and maintain PC equipment, including hardware and software. • Perform User administration, including account creation, and password maintenance. • Ensures compliance with established service levels. • Create and maintain excellent documentation of processes, systems, and standards. • Communicate and uphold company and department policies and procedures, always maintaining a safe and secure work environment. • Seeks learning opportunities to further knowledge and skills. • Always conducts themselves in a safe and professional manner. • Perform other duties as assigned.
Skills
Help desk, Service desk, Troubleshooting, Customer service, Windows 10, Active directory, Office 365
Top Skills Details
Help desk,Service desk,Troubleshooting,Customer service,Windows 10,Active directory,Office 365
Additional Skills & Qualifications
• Must be a strong communicator, both written and verbal. • Must be detail oriented with excellent follow-up skills. • Possess the ability to work well with all levels of staff. • Must be able to configure and maintain local and remote laptops and desktops. • Must have a strong knowledge of the Microsoft Office. • Familiarity with various Windows operating systems. • Familiarity with mobile technologies. • Basic network troubleshooting skills. • Participate in on-call rotation. • Must be able to lift 50 pounds in a team lift. • Associates Degree minimum in field.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $16.00 - $20.00
• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Saint Paul,MN.
Application Deadline
This position will be accepting applications until Dec 14, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.