Campus Pride Jobs

Description Planned Parenthood North Central States Iowa, Minnesota, Nebraska, North Dakota, South Dakota Patient Services Associate I - Remote within Iowa, Minnesota, or Nebraska Pay: $19+ per hour (experience will be compensated) Schedule: Full-time, 40 hours per week Shift times: Primarily Monday - Friday with a start time between 8am - 10am. Rotating evening shifts ending at 8pm, and rotating weekend shifts 1-2 times per month. Hours flexed the following week if more than 40 hrs. worked one week. Location: Remote/hybrid OR Minneapolis Health Center (1200 Lagoon Avenue, Minneapolis MN 55408) Job type: Non-Exempt Union Membership: This position is represented by SEIU. Questions? Contact Jobs@ppncs.org. Benefits and Perks: We offer a comprehensive benefits package, including: Medical, Dental & Vision Insurance with equity-based premium tiers NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more! Continued Education Reimbursement: up to $500 per year & 2 paid CEU days. Flex Spending Account Life Insurance Eligibility for Federal Student Loan Forgiveness Paid time off: PTO starting at .05769 accrual rate per hour worked. 8 hours volunteer paid time off annually. 8 paid federal holidays & 2 paid floating holidays. Retirement: 403(b) with employer match, 50% for the first 6% deferred 8 weeks Paid Parental Leave Pet Insurance Bereavement Leave Earned Extended Leave Free subscription to Headspace App Time off to vote. Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more. We also offer: Start date flexibility. Minimum Qualifications: 3+ years fast-paced customer experience Experience with problem-solving through effective communication in customer interactions Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once Your Day-to-Day Responsibilities: Customer Service: Greet all callers professionally Provide information to all callers in a non-directive, non-judgmental manner Offer options and information based on the specific caller's situation and needs without interjecting personal opinions or counseling callers Accurately identify the reason for each call Effectively communicate verbally and in writing (i.e. email, instant messaging) Learn basic Spanish phrases to communicate with Spanish speaking patient population Work collaboratively with interpreters to serve callers whose preferred language is not English Call Handling - Patient Interactions: Registration and Financial Interview: Comply with protocols and workflows to accurately collect demographic information for new patients and register them in the electronic medical record system Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate Accurately assess patient eligibility for multiple funding sources Collect and enter in electronic medical record system and verify all required insurance information Educate patients on basic insurance information and practices Collect income and household size; document in electronic medical record system Quote patients a cost for services requested and effectively communicate payment requirements and policies Appointment Scheduling - Abortion Care Services: Schedule abortion care appointments for clinics in Minnesota, Iowa and Nebraska Maintain a comprehensive knowledge base on and comply with abortion care laws, regulations and protocols for the four states listed above, including additional laws for minor individuals seeking services Educate patients on the legal requirements for their state Complete basic medical intake and determine which procedure(s) patients are eligible for Explain procedure options to patients Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions Appointment Scheduling - Family Planning Services: Schedule family planning appointments for clinics in Minnesota, South Dakota, Iowa and Nebraska Maintain a comprehensive knowledge base on and comply with family planning laws, regulations and protocols in for the four states listed above, including additional laws for minor individuals seeking services Use the Patient Services Knowledge Base System (KBS) to accurately schedule patients at the most appropriate health center based on: Service desired Insurance status Eligibility for funding Patient circumstances Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions General Patient Inquiries: Identify medical questions or needs and accurately route patients to appropriate medical staff Review normal sexually transmitted infection test results Maintain patient privacy by correctly verifying identities of third party callers and complying with all PPNCS protocols and state and federal laws when disclosing or confirming patient information Provide comprehensive and accurate information relating to all services and options available to patients including but not limited to: Medical records processes Refills Patient portal Online appointment scheduling Call Handling - All other Interactions: Use Patient Services KBS to correctly triage callers to the most appropriate administrative department or person Maintain a basic knowledge of PPNCS' organizational structure to efficiently identify the best administrative contact for callers Comply with PPNCS protocols for verifying or confirming staff identities Provide referral information to callers seeking services outside of PPNCS' scope Identify suspicious or threatening individuals and comply with all Patient Services, PPNCS and Planned Parenthood Federation of America (PPFA) protocols and guidelines for interacting with and reporting such individuals Additional Tasks: Audit and verify insurance for appointments scheduled through online platforms Process appointment requires and inquires sent through the Patient Portal Place outbound calls to patients on an as needed basis Process invalid patient e-mail addresses Other projects and tasks as assigned based on need General Responsibilities: Identify and escalate priority issues to Patient Services Leadership team Maintain competency with all platforms used for daily tasks Promptly and accurately report technology issues Maintain a flexible work schedule to fill shifts based on coverage needs which will include days, afternoons, evenings, and weekends About Us: At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission. When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size,... For full info follow application link. Equal Employment Opportunity