Job Information
Compass Group, North America IT FIELD SUPPORT SUPERVISOR - K12 FOOD SERVICE POTENTIAL NEW BUSINESS - ST. LOUIS, MO in Saint Louis, Missouri
Chartwells K12
Position Title: IT FIELD SUPPORT SUPERVISOR - K12 FOOD SERVICE POTENTIAL NEW BUSINESS - ST. LOUIS, MO
Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.
Job Summary
Lead the day-to-day functions of the audiovisual office by establishing company policies and procedures. Accountable for the set-up, operation, and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency, and profitability levels.
Essential Duties and Responsibilities:
Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
Provide customer service and support including technical troubleshooting and operational assistance, including event support.
Monitor team communications and deliverables
Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.
Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Experience & Qualifications Required:
Minimum of 3 years’ experience in the AV industry
Must have working understanding of modern web conferencing and live video technologies
Must be knowledgeable in audio and presentation systems, including control systems
Must be able to troubleshoot audiovisual systems and equipment, including remotely
Background customer service or hospitality experience required
Certification in AV technology or related courses (preferred).
Intermmediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.
Intermmediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.
Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
Computers - Advanced knowledge of PC and Mac software for streaming & web casting
Apply to Chartwells Schools today!
Chartwells Schools is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Chartwells K-12 maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Chartwells K-12 are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)