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SSM Health Human Resources Call Center Representative in Saint Louis, Missouri

It's more than a career, it's a calling.

MO-SSM Health Mission Hill

Worker Type:

Regular

Job Summary:

Provides support to managers and employees in multiple Human Resources areas.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Answers calls from employees on HR related issues while documenting case notes and providing first touch resolution or escalates if needed.

  • Provides day-to day support via phone calls to employees on HR policies, HR system, and provides general navigation support for system tasks.

  • Provides tier 1 support for any new HR initiatives or enhancements. Responsible for providing basic problem-solving support to resolve or escalate as appropriate.

  • Meets expectations in all SLAs, KPIs, and quality reviews.

  • Possesses ability to multitask (typing, talking, researching, etc.) in a fast-paced environment with minimal errors.

  • Clearly articulates processes, answers to questions, etc., through strong oral and written communication skills.

  • Performs other duties as assigned.

EDUCATION

  • High School diploma/GED or 10 years of work experience

EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

  • Frequent keyboard use/data entry.

  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.

  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

  • None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8714090033 HR Shared Services

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)

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