Job Information
TEKsystems Help Desk Technician in Saint Louis, Missouri
Description:
- Customer service-orientated attitude
a. Work with local and remote users.
- First Line problem solving, and proper escalation.
a. Ability to solve basic hardware and software issues.
- Enter and manage tickets.
a. Assign tickets to the correct team and category in the Help Desk tool.
b. Follow up with the customer and/or assigned IT person for ticket closure.
c. Help customers enter their own tickets.
- Work on minor IT projects and task.
a. Task Image Computers, Network File/Folder organization, etc..
Skills:
Help desk, Troubleshooting, Windows, Ticketing system, customer service, Hardware, Software, ServiceNow, O365
Top Skills Details:
Help desk, Troubleshooting, Windows, Ticketing system, customer service, Hardware, Software
Additional Skills & Qualifications:
1-2 years of experience in a helpdesk/customer service oriented role
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.