Job Information
Valet Living Account Manager - MultiPro Property Solutions in Sacramento, California
Join MultiPro Property Solutions and revolutionize the way multifamily properties are serviced. As a leader in the industry, we understand the ongoing challenges faced by property owners, managers, and maintenance staff. Our nationwide, comprehensive solution offers an unparalleled approach to maintaining high revenues, minimizing costs, and ensuring resident satisfaction. With a broad range of offerings, including make-ready services, we guarantee efficient and timely completion of multifamily property projects. Don't miss this opportunity to be part of a team that is transforming the multifamily property industry and making a real impact.
Reporting to the Branch Manager, the Account Manager will be responsible for lead generation, client onboarding, proposal building, and relationship management for an assigned geography. This role will act as the client advocate and will work with internal departments to ensure that client needs are understood and satisfied by each department to improve the overall client experience. The Account Manager will secure and grow revenue within the portfolio as the primary role focus.
Location: Must be located in the Sacramento, CA area
Salary range: $66,560 - $69,000 base + commission
Essential job duties:
Grow revenue in assigned market by both securing new clients via cold calling, cross selling with other Valet Living entities, pursuing referrals, and analyzing available market data, as well as growing share-of-wallet revenue within existing accounts
Actively meet with and communicate with clients, ensure their needs are understood, and explain our service value to improve the client experience
Build and deepen the client relationship based on trust and respect
Collaborate with our internal departments to ensure they are fulfilling all client requests
Manage and resolve any client issues or complaints
Find solutions and improved processes across departments to ensure a positive client relationship
Prepare proposals, bids for projects, and coordinate the successful handoff of new work to the field service team
Drive the adoption of Annual Price Agreements
Promote and educate property staff on new service offerings from Valet Living
Apply critical thinking and problem-solving skills to drive results and ensure maximum quality of service
Apply effective problem-solving skills to resolve client complaints or needs
Represent our organization at industry-related trade shows and exhibits
Act in accordance with organizational and quality standards
Organize work and determine resources and requirements
Ensure agreement on job scope and service protocols in new community launches
Update community managers on overall company plans, process improvements, or new service capabilities.
Drive to properties within the assigned district up to 50% of the workday
Build client rapport through monthly office visits
Perform other duties, as assigned
Qualifications:
High school diploma or GED equivalent required, AA degree or higher preferred
2-3 years strong experience and history of success in a transactional sales environment preferred
Strong customer service and interpersonal skills for dealing with different types of customers
Exceptional analytical skills
Strong time management and multi-tasking skills
Advanced negotiation and motivational skills
Ability to build rapport and collaborate with others
Proficiency in MS Word, Outlook, Excel, PowerPoint, Salesforce
Exceptional work ethic, integrity, and accountability
Ability to perform effectively in environments with frequent workload changes and competing demands
Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
Ability to adapt to technology platforms
Physical Requirements and Special Conditions of Employment:
Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
Ability to work outdoors and be exposed to hot and cold temperatures
Sedentary work that involves sitting/standing while and working on a computer
Valid driver license and good driving record
Flexibility to be available during irregular hours depending on business needs
Our full-time associates are provided with the following comprehensive, flexible benefits:
Health coverage for you and your family through medical, dental, vision plans
Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with matching company contribution
Paid time off program
Support for continued education through tuition reimbursement
Referral bonus program
Associate and family assistance program
Associate discount program
Rewards and recognition program
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
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Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email accomodationrequest@valetliving.com
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.
Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.
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Effective Date: January 1, 2020
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