Abbott Technical Service Analyst - Divisão de Diagnóstico Rápido (ARDX) - São Paulo/SP in São Paulo, Brazil
Support the Technical Assistance team in customer service activities, perform the department's administrative tasks and organize sector documents.
Support the planning and control activities of the operation, as well as giving direction to actions to solve critical problems.
Acting in the operation of machine movements (sending and returning), receiving requests and promoting in all stages of approvals until the issuance of invoices.
Request the transportation of machines to the logistics area, monitor the installation processes, uninstallations and training with technicians, and maintain effective communication with the sales team.
Open system calls and direct calls to technicians;
Receive and / or forward requests for parts by technicians, processing via the system and promoting logistics handling.
Prepare and control documents related to technical maintenance, such as: miscellaneous entries, records and file.
Provide support to the various projects, controlling the relevant information, and updating the other information necessary for the execution of the project.
Monitor the execution of services with technicians and customers, promoting the effectiveness of the operation and seeking to reach the deadlines.
Prepare budgets for clients based on assessments made by technicians, and updating budget controls.
Maintain the updating and organization of the relevant technical documents and procedures, by filling out manual and computerized forms, in accordance with good documentation practices.
Keep up to date in relation to your area of expertise, seeking to promote self-development and contribute to the continuous improvement of technical processes.
Interface with other areas and managers involved, as well as maintain a high level of relationship with the customer.
Participate and contribute to specific process development projects.
Keep the workplace clean and organized, following the guidelines of the technical area.
Comply with the rules, procedures and corporate policies existing in the company.
Watch over the equipment, resources and materials, under your responsibility, and the work environment.
Complete University Studies in administrative area.
Minimum with 1 years of work experience in administrative area.
Intermediate knowledge in excel
Knowledge as an ERP system user
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com