Job Information
LifePoint Health Lead PC Tech - IT - Days in Rutherfordton, North Carolina
Rutherford Regional Health System is a 143-bed acute care facility that offers a broad array of inpatient and outpatient care. Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.
Rutherford Regional Health System’s partnership with Duke LifePoint Healthcare is bringing the pieces together to transform healthcare in Rutherford County. Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.
The Lead PC Tech provides oversight, direction and higher level support to PC Tech Analyst and the Help Desk staff. Will also conduct research on desktop technology items and stay abreast of the latest technology and trends in the industry.
Essential Functions:
Enters support requests into tracking system and assigns ticket number or other identification.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new/different functionality.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.
Performs general helpdesk tasks, troubleshoots and repairs computer systems and peripheral equipment via phone and on-site support throughout the organization.
Participates in the after-hour call rotation system.
Minimum EducationHigh school diploma or equivalent required.Associate's or Bachelor's Degree preferred.Certification:
A certification preferred.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Mid to upper level support customer service, PC hardware/troubleshooting, demonstrated experience with LAN/WAN, Ethernet, PC Hardware, Microsoft Oper. Systems Computer: Prefer experience with Meditech but experience with any healthcare systems vendor acceptable.
Minimum Work Experience1-3 years PC Tech support experience preferred.
Benefits -* Wide range of benefits options!*
Here at Rutherford Regional, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
HSA
401(K) retirement plan contributions
Generous Paid Time Off
Accident & Critical Illness Insurance
Prescription Assistance with OptumRx
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
Free travel and entertainment discount program to ensure you enjoy your time away from work.
Why join our team?
We are dedicated to providing patients with a full range of services to meet their healthcare needs, and we believe our employees are our most valuable assts in accomplishing this goal. Rutherford Regional is growing its team of dedicated health care professionals. If you are looking to start a /career that cares/, are passionate about changing lives, and ready to work in a supportive environment in a close-knit community, apply today!
Job: *IT/IS
Organization: **
Title: Lead PC Tech - IT - Days
Location: NC-Rutherfordton
Requisition ID: 7462-9270