Campus Pride Jobs

GENERAL FUNCTION:

Responsible for delivering enthusiastic, professional quality service to customers as well as bank personnel with regard to all financial products and services offered through traditional and/or digital channels. Serves as a service center liaison outside of normal business hours.

MAJOR DUTIES AND RESPONSIBILITIES:

• Efficiently serves the needs of internal and external customers.
• Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
• Maintains telephone call statistics and documents account information on the computer for each customer.
• Adheres strictly to privacy of customer information in a remote environment.
• Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
• Monitors, answers or forwards all e-mail records received to the appropriate department or person.
• Monitors and responds to online chats from website.
• Maintains and applies knowledge of regulations governing transactions in relation to banking services including but not limited to demand deposits and savings accounts.
• Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
• Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
• Responsible for answering debit card inquiries, including reset of PINs and ordering replacement cards.
• Video Teller assistance for ITMs

ADDITIONAL RESPONSIBILITIES:

• Maintains accurate department records.
• Keeps abreast of all bank products and services.
• Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.

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JOB QUALIFICATIONS:

• High school graduate or equivalent.
• Extensive knowledge of deposits, loans and banking products and services with a minimum of two years customer service experience or related experience.
• Financial Call Center experience preferred but not required.
• Ability to work independently.
• Ability to perform repetitive tasks.
• Ability to work from home remote position.
• Ability to sit for extended periods of time.
• Ability to travel to office for periodic meetings and training.
• Ability to multi-task
• Ability to work outside normal banking hours
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
• Attention to detail
• Relationship builder
• Flexible and dependable
• Good communication skills, both verbal and written.
• Demonstrates proficiency and commitment to excellence in performance of duties.

STANDARDS OF PERFORMANCE:

• Report to work in a timely manner using secure remote connection.
• Complete work accurately and efficiently.
• Avoid Distractions
• Use the right technology and follow the "Work from Home" guidelines.
• Maintain positive work-environment with co-workers and customers.
• Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
• Requires ability to work well with others.
• Exemplify the Bank's Core Values; Professionalism, Accountability, Inclusion, Integrity and Respectfulness.
• Follow all company policies and procedures.
• Must meet technical requirements.
• Internet Speed Test must be met to support technical requirements; 10 Mbps download/5Mbps upload, with a latency of 50ms or less.

CBS Banc-Corp

CBandS Bank

And Its' Affiliates

(The Company)

Remote Worker Agreement

Scope of Agreement

: Employee agrees to perform services for CBS Banc-Corp, CBandS Bank and its affiliates (the Company) as a "Remote Worker."

Term of Remote Worker Agreement

: This Agreement shall become effective as of _ and shall remain in full force and effect, as long as the Employee works remotely, unless the agreement is terminated.

Employment At Will: Both parties understand the employment of the Remote Worker is on an "at-will" basis which means that either party may terminate employment at any time, for any reason whatsoever, with or without cause, except as prohibited by applicable federal or state law. This Agreement isNOTa contract of employment and may not be construed as