Job Information
Grifols Shared Services North America, Inc Sr. Manager, Medical Information in RTP, North Carolina
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Position Overview:
The Medical Information Sr. Manager is a member of the US Affiliate Medical Affairs department. The Medical Information Manager is a hybrid-based (eg office and remote-based professional who is responsible for the management of medical enquiries in the US, communicating clinical and product specific information to healthcare providers, customers, internal Grifols personnel and other stakeholders. The Senior Manager ensures accurate, complete, and high-quality scientific communications through the creation and maintenance of medical information content that will be used to appropriately respond to unsolicited medical information requests for Grifols US Biopharma products. The medical information responses must be accurate, current, fair- balanced, and of high quality. The Medical Information Sr. Manager will also be responsible for identifying the need gaps for responses creation and/or data generation needs.
The Medical Information Sr. Manager will have clinical knowledge of Grifols Biopharma products, and the therapies associated with them. This person can serve as a therapy area and product expert for both internal and external customers.
This role also collaborates with MI team members in other regions to share best practices. This role reports into the Global Medical Information Director.
Responsibilities include, but are not limited to the following:
● Provides daily oversight of US call center business partner to ensure timely and accurate provision of medical information, actual/potential AEs and product complaints reporting per company policy. Identifies potential process improvements/promote best practices
● Maintains expertise of all US Grifols BioPharma products and their respective prescribing information, including product characteristics and clinical data
● Interacts directly with external customers to respond to medical enquiries and other requests
● Prepares Standard response letters
● Manages databases to track medical enquiries and responses
● Develops Guidelines (or work instructions) for Medical Enquiry processes
● Develops and maintains expertise in Medical Information management
● Collaborates with US and Global Medical Affairs Teams and other Grifols stakeholders (e.g., Quality, Pharmacovigilance, RandD etc.) to develop and maintain a library of approved medical information content
● Provides training and medical information expertise to internal Grifols stakeholders and distributors. Coaches internal colleagues on Medical Information Best Practices
● Reviews internal Grifols materials for medical accuracy, as needed
● Ensures timely communication of relevant Medical Enquiries to pharmacovigilance and technical direction and regulatory as needed
● Manages business partner that develops and maintains medical information information content
● Cooperates closely with colleagues within the medical affairs team (EU/ROW and US)
● May provide medical input or review in the development of value dossiers or other materials requested for reimbursement/market access support
● Adheres to company policies and complies with applicable regulatory and legal requirements with highest ethical standards
● Stays up to date for implementing new technologies (e.g. AI, insights identification etc.) in the Medical Information Department
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Skills/Qualifications/Education Requirements: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
PharmD required; 6 years’ related experience required
Background in pharmaceutical industry in Medical/Scientific affairs
Sound knowledge of medical/pharmaceutical basics and experienced in literature analyses
Strong medical writing and presentation skills
Experience related to Grifols therapeutic areas considered a plus
Must work proactively, independently, and highly responsibly
Advanced communication and relation building skills
Strong presentation skills
Excellent English language skills both spoken and written
Computer skills (MS office, databases)
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience
Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues.
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.
Learn more about Grifols (https://www.grifols.com/en/what-we-do)
Req ID: 519106
Type: Regular Full-Time
Job Category: Medical Affairs