Cisco AppD Senior Project Manager - Professional Services (1349977) in RTP, North Carolina
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time transparency and insight into IT environments. With our outstanding AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver fabulous customer experiences at scale. For more information, visit  www.appdynamics.com
About the role
Provide project management services using accepted industry standard project management practices across a broad range of software deployment, configuration, refinement, and business observability projects. Manage project budgets, approve timecards, and prepare reporting in a timely fashion.
Build strong relationships with clients, partners, internal peers in sales and Customer Experience, and across the Cisco/AppDynamics team. Scope, plan and execute projects with a high degree of professionalism and effective communication. Manage technical delivery resources to ensure they are performing assigned workstreams and reporting their activities accurately. Engage with customer support and engineering teams as needed to ensure an optimal AppD experience.
Key responsibilities (What Do You Do?)
Manage escalations when they occur and manage customer and account team expectations and build virtual cross-functional teams to achieve customer satisfaction.
Drive continuous improvement, document successes and lessons learned.
Generate weekly reports for customers which clearly communicate status, completed actions, and future planning in support of successful outcomes resulting in revenue expansion and superlative customer satisfaction.
Familiarity with Salesforce, Smartsheet, and Microsoft Office is highly desirable.
A basic understanding of software development and development methodologies including Agile/Scrum and DevOps is desirable.
Basic understanding of Distributed Architecture and Cloud-based application approaches leveraging VMware, AWS, Azure, and Google Cloud are a plus but not a requirement.
Experience and familiarity with AppDynamics or other APM tools is a plus but not a requirement.
Critical Experiences (What experiences do you Need?)
Bachelor’s degree, with a preference for marketing or strategic management/planning fields
Deep experience in at least one practice area: experience design, design research, design thinking, service design, services product marketing
Ability to grasp and translate technical capabilities into customer benefits and tell a concise, compelling story.
Excellent skills and talent for communications in all forms, including verbal, written, visual, presentations, websites.
Self-sufficient in preparing content, collateral, and presentations. Must have the ability to craft a compelling story and build presentations to deliver the message.
Excellent management, relationship-building, and general "people" skills to interact with colleagues and cross-functional teams.
Experience managing and collaborating with multiple stakeholders within Product Management, Support, Engineering, etc
Attention to detail and an eye for quality
Ability to travel domestically and internationally up to 25% of the time
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.