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Emerson has an exciting opportunity in Round Rock, TX for a Product Support Engineer!

In this critical role, you will support Emerson’s best in class automation systems to provide a high level of technical support to our customers across a variety of industries, and engage with their Information Technology to ensure seamless deployment of our products. Additionally, you will play a meaningful part in driving global initiatives that support our strategic growth in the process control industries.

In This Role, Your Responsibilities Will Be:

• Provide support for Emerson’s boundless Automation products and solutions.

• Resolution of automation system issues relating to communications, networking, infrastructure, and cyber security.

• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.

• Provide feedback to our Product Marketing & Technology teams regarding end user requirements.

• Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.

• Create Knowledge Base Article content to advise the field about Product Information.

• Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.

Who You Are:

You actively seek input from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.

For this role, you will need:

• Bachelor’s degree in Engineering, Computer Science or related STEM degree

• 5+ years of experience with Emerson’s DeltaV and SIS automation systems and complimentary products

• Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.

• Legal Authorization to work in the United States now and in the future – sponsorship will not be provided for this role

Preferred qualifications that set you apart:

• Master’s degree in Engineering, Computer Science or related STEM degree

• 5+ years of experience with Emerson’s automation systems integrating with Edge & Cloud systems

• 5+ years of experience with networking and cybersecurity

• Domain Expert with one or more technologies within Emerson’s automation products and solutions

Flexible Work Schedule - Remote Work Option

This role currently has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

Our offer to you:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24003882

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.