Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist, Revenue Care in Rotterdam, Netherlands
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Rotterdam site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care Invoicing to join our Sea Logistics team
Your Role
Reporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with Customer Care Location’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.
Your Responsibilities
Responsible for billing of accounts using the pricing quoted to clients within the period established.
Ensure all billing is correct and covering all charges and completed in time within the set parameters.
Ensure that all costs are entered correctly and completely.
You will review the Gross Profit and confirm accuracy.
Collaborating with the operational team to ensure all information needed for billing is filed in the system.
To identify + structurally resolve performance gaps in collaboration with stakeholders across our CCL, OCC + Finance departments.
To systematically review + reduce the minimum provision for bad debts + write-offs
You will be processing files while adhering to all policies and procedures.
Your Skills and Experiences
1+ years’ Customer Service experience (Relationship Management)
1+ years’ billing experience processing billing.
You will have good problem solving, communication and organizational skills
You will have understanding of operational financial activities
You will have the ability to pay close attention to detail.
You will have the ability to work in the office 3/2 days a week.
Intermediate skills with Microsoft Office
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.