Job Information
Randstad US - Melville Call Center Representative in Roslyn Heights, New York
Randstad's Client in Roslyn Heights, NY is hiring a Call Center Representative to join their team! We are seeking someone with great customer service skills, a positive attitude, the ability to pick up softwares quickly, and a can do attitude. This position does not require prior call center experience, however, customer service experience is preferred. This position is a high volume call center position that will require you to work in a fast paced environment and troubleshoot over the phone. If you are interested in this position, please apply to this posting or send your resume to jenn.eng@randstadusa.com for immediate consideration!
salary: $20 - $21 per hour shift: First work hours: 9 AM - 6 PM education: High School
Responsibilities
Answer a high volume of incoming calls from customers regarding technical issues with our products Provide troubleshooting assistance and technical support to customers experiencing problems with our products or services Diagnose technical issues and guide customers through the resolution process step-by-step Document all customer interactions, issues, and resolutions accurately in our call tracking system Escalate complex technical issues to appropriate departments or higher-level support teams as needed Follow up with customers to ensure that technical issues have been resolved satisfactorily Stay up-to-date on product features, specifications, and troubleshooting techniques Collaborate with other call center representatives and technical support teams to share knowledge and best practices Provide feedback to management regarding recurring technical issues, customer concerns, and potential product improvements Adhere to company policies, procedures, and quality standards at all times
Skills
Call Center Support Call Center Follow-up Active Listening Telephone Etiquette Typing Skills Basic Software Skills Basic Computer Skills Phones High Volume Attention to Detail Documentation Data Entry Quick Learner Customer Service
Qualifications
Years of experience: 1 year Experience level: Entry Level